Customer Service Accounts Receivable
Resume:
Deborah L Vouigas
*** ********* ***, ********, ** 15003-2111
I am seeking a position where I may utilize my experience and training as well as gaining knowledge through active participation in all areas of job duties. Where a standard of performance and willingness to achieve is a goal and promoted for education and learning, profitability, productivity, and recognition of teamwork is encouraged.
Experience
May 2023-November 2023: Daiohs-First Choice Coffee Company (6-month temp position)
Customer service, setting up new accounts, demographic information, reconciliation with driver’s daily log deliveries and missed accounts, accounts receivable, credit and debits, collections.
May 31, 2021 – June 01, 2022: Ophthalmology Associates of Sewickley
Part time, duties included but not limited to: Technician for the doctor, taking patients medical history, testing patients on the ophthalmology equipment, assisting doctor with procedures when needed, cleaning and sanitizing rooms and instruments, charting, scheduling patients with other specialists, authorization/referrals, answering calls, scheduling, and all other front office work. Resigned in June when the practice was sold.
May 2008 – May 31, 2021: Straka and McQuone, Inc.
Duties included but not limited to: Front Office support, Accounts Receivable for patient copays, balances on accounts, purchases of hearing aids, and hearing aid supplies, PT copays, Check-in for all MD patients, audiology and physical therapy, Check-out, scheduling for three locations, prescription calls, Patient Demographics, insurance verifications, referrals, emails, authorizations for testing and or procedures. Daily reconciliation of all cash collected, posting payments, daily balance reports for each clinical MD, and Physical therapy. Also assisted with the rooming of patients, the “factsheet” (history and physical of each patient to be entered into the Greenway system), and blood pressure recordings.
May 2005-May 2008: Pittsburgh Ear Associates:
Responsible for the registration for all patients at the Mercy Hospital location and the Balance Center. Collection of copayments, demographic information, insurance verification, maintaining chart documents and recording, scheduling testing procedures, office visits, obtaining referrals and authorizations for patient visits and procedures, coordination with Workers Compensation and Insurance companies for producing documentation of visits and retrieval of prior health history from various doctors, specialists, and facilities for continuation of health care for the doctors. Assisted the audiology department with regards to testing and helping with the patients. Mailing request for info and records to patients. Daily reconciliation of all cash.
September 1999-May 2005: PSS World Medical, Physicians Sales and Service
Assistant supervisor for customer service team for the Pittsburgh based facility, Accounting Dept/New Accounts and Credit Approval. Responsible for accurate order entry for physician account orders of medical supplies, overseeing placement of orders for special equipment and medical instruments, verify credit worthiness and set-up of new accounts. Tracking shipments for the implementation of new accounts for sales teams and technical set-up. Solving discrepancies with regards to products delivered, payment issues and any problems with back orders on special equipment. Posting payments of each account in the system, running audit reports for the end of month and end of year close. Learning new products lines and helping with the literature to disperse to the client. Also participated in yearly inventory counts.
1992-1996: Aliquippa Hospital Association
Assistant Bookkeeper and Business Office, Duties included but not limited to: Posting of all transactions for the hospital entities, month and year end closings, account reconciliation and charge off, business office receivables on one Saturday a month. Explanation of billing charges to patients in the business office and corrections to be made. Collection of charge tickets from all departments of the hospital. Posting of grouped insurance payments and checks from insurance and other companies, running nightly audit reports for the CFO and Accountants.
1989 – 1992: EG Baldwin Medical Xray Company
Responsible for customer service and order entry for hospitals, private practice and military orders. Continued product updates and training for hospital and private practice accounts. Initiated calls for accounts with overdue bills and to investigate customer complaints. Worked with the warehouse for emergency shipments to be sent out and for special orders. In charge of the time keeping for payroll of all service technicians. Established the “Just in Time” system for the company with inventory and stock of office products for all offices. Participated in yearly inventory product counts in the warehouse.
SKILLS
Excellent customer service
Ability to grasp and deescalate a problematic situation and aim for a timely resolution.
Ability to adapt to changing situations and forward thinking for procedural change, and new concepts, time constraints.
TEAMWORK and progress through hard work and research, cooperation with employer and fellow workers for the benefit of all
Always willing and able to learn new skills and requirements.
Activities and Interests
Member of the Ladies Philanthropic organization for my church, past VP and chair, artist/muralist, fresco (oil, acrylic and other mediums) painted a large mural for a company, AVID reader of history and inventions, writer, past writer for a small paper, cooking (especially Greek) gardening both flowers and vegetable. Continuously learning from either studies or classes. Frustrated archeologist (no formal training) but would love to uncover past civilizations! Penchant for cracking open rocks to find fossils in various areas. Member of Daughters of the Revolutionary War. Genealogy studies.
Education:
Center Area High School Diploma
Robert Morris College Emphasis in Business and Science Minor
References:
Dr. John Straka, owner Straka and McQuone, Inc. 412-***-****
Pamela Barie A/R Manager 412-***-****
Sandy Shinton, Daihos Customer Service Supervisor 412-***-****
Personal References:
Helen Valsamidis 724-***-****
Tina Galterio 412-***-****
Fr Yianni Vagianas 408-***-****
Contact this candidate