Customer Service Quality Assurance

RM Rose Montalvo

Lee, FL ***** 786-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 30 years of experience. Highly effective and comfortable working with people at all levels in organization. SKILLS Verbal and written communication Strategic Decision-Making Special Promotions Planning Customer Service Management Employee Scheduling Staffing oversight

Attention to Detail Project estimating

Performance Evaluations Quality Assurance

Bookkeeping Finance and Accounting Oversight

Entrepreneurial personality Staff training/development Customer Relations Sales strategics

Delegating Work Operations Management

Effective leader Small business operations

WORK HISTORY OWNER/CEO 11/2009 to CURRENT

Perfection Tinting Homestead, FL

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Reduced operational risks while organizing data to forecast performance trends.

Trained and motivated employees to perform daily business functions. MORTGAGE LOAN OFFICER/OWNER 06/2006 to 01/2010

Life Financial Miami, FL

Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.

Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation. Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

OWNER/CEO 06/1990 to 02/2006

Perfection Window Tinting Miami, FL

Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Established, optimized and enforced business policies to maintain consistency across industry operations.

Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

EDUCATION High School Diploma 05/1987

Rocky Hill High School, Rocky Hill, CT

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