Data Entry Customer Service
Resume:
Starla Williams
Phone: 909-***-****
**** ********* **., *** **********, CA 92407 ******.************@*****.*** Professional Profile
Experienced professional with twenty years of practice in various settings in the customer service industry. These settling include high volume call center, office management, and clerical/data entry/cashier positions, as well as fifteen years in banking and finance
• Outstanding organizational skills
• Ability to manage large call volumes
originating from multiple sources
• Proficient in claims management processes • Trustworthy cash processing of large
volumes, high denominations
• Strong written and verbal communication skills
• Problem solving
Work History
Wyndham Destination 1745 S Anaheim Blvd. Anaheim, CA 92805
• Require minimal supervision
• Attentive to detail
• Accountable for work produced
• Valued team member, work well with others • Superior work ethic
• Work well under pressure
• Committed to company goals and priorities, as well as my contribution to meeting them
7/2015 - 3/2020
Build long term and profitable customer relationships. Promote, persuade and sell products for marketing success. Develop and operate an expansive portfolio of clients, managing comprehensive vacation membership sales for consumers. Maintain budget penetrating rates.
Certified Health Plan Advisor and Application Counselor
Aeroteck Temp Service
4200 Concours Dr. Ontario, CA 91764
Work Location: WellPoint
2014 - 2015
Performed financial analysis to qualify clients for health plans, assisted clients via phone application process, in appropriate health plans related to the ACA. Accepted and posted payments over the phone. Wrote plans for the ACA and Aetna during open enrollment.
Office Manager Legal Solutions Plus
2130 N Arrowhead Ave.
San Bernardino, CA
92405
2013 - 2014
Oversight of office operations, greeted clients, assisted with legal matters, set appointments, pre-qualified clients for assisted legal help, answered phones,
prepared legal documents for court filing, processed payments for services.
Starla Williams • Phone: 909-***-**** • ******.************@*****.***
Cashier/Clerk II San Bernardino Community Hospital
1805 Medical Center Dr.
San Bernardino, CA
92411
Education
High School Sacramento High School
Certifications
Banking and Finance Certificate 1990
2004 - 2013
Opened and closed offices, received and processed payments from patients and insurance companies in a timely manner, prepared deposits from all departments of the hospital for Brinks pickup, processed Brinks drop offs, and balanced the vault daily. Identified, researched and resolved customer/patient complaints in an effective and efficient professional manner
1974 Diploma
Life, Health and Disability Insurance License #0144598 (active) State Certified Health Plan Advisor (Active)
State Certified Application Counselor (Active)
Marketing and Sales
Reference
April Nelson
Veronica Rexach Keith Tolbert
Vanessa Johnson Hartwell Jones
Legal Solution Plus
San Berdo. Community Hospital Life Center Church
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