Customer Service Quality Assurance

*** **** **

Modesto, Ca *****

209-***-**** Mobile

************.****@*****.***

OBJECTIVE

Obtain a position where I can maximize my various management skills, quality assurance, program development, and training experience while creating efficiencies and increasing the company's profits.

QUALIFICATIONS

● Excellent verbal communication skills

● Self-motivated, resourceful with great organization skills

● Ability to multitask in a fast-paced work environment

● Hardware & Network Technician; A+ Certified

● Network Systems Technician Program Completion

● Microsoft Office Certified

● Personal Development Certification

● Basic knowledge of Linux, HTML & ProTools

WORK EXPERIENCE

Manager/Senior game advisor (2016-2022)

Gamestop - modesto CA

Management in inventory, sales, distribution, and regular store needs. scanned in product, as well as shipped out product according to daily operations. Plsced product on the sales floor based on daily product plans, as well as sold product. Built fixtures and store displays daily. cash handling and regular product transfer were daily store functions.

Assistant EVS Technician/Customer Service Representative (2012- 2014)

Doctors Medical Center – Modesto, CA

Followed specific procedure to perform terminal cleaning of patient rooms and prepares rooms for new patients.

Used industrial cleaning agents and operated mechanical cleaning equipment following appropriate safety procedures for room preparation in the Cardiology, Radiology, Endoscopy, and First Med Departments.

Consistently followed standard precautions using personal protective equipment as required.

Efficiently moved furniture and other objects as needed in order to ensure adequate cleaning.

Online Store Manager/Sales Manager (2010 - Present)

Metropolis Comics And Toys - http://metropolis-comics.com

Creator, manager, and full time operator of the Online Store.

Order products, add product to the online store, calculate profit & cost, shipping, as well as required daily maintenance.

Store Manager/Trainer (2009 - 2010)

Hat World, Incorporated - Vancouver, Canada

Insured store remained clean and all displays are up to date, neat and orderly to maintain company standards of product layout and sales floor organization.

Administered, monitored and controlled profitability objectives and audits of store set forth in company budgets and forecasts while training, scheduling and supervising 7 store employees.

Processed all inbound merchandise shipments, in-store price changes and store-to-store or store-to-distribution center product transfers.

Opened and closed store and managed inventory to ensure minimal loss of assets.

Front Desk Agent/Customer Service Representative (2007 - 2008)

DoubleTree Hotel by Hilton - Modesto, CA

Established and maintained effective working relationship with staff.

Assisted with guests with arrivals & departures, including luggage handling, service requests and guest concerns.

Coordinated the check-in & check-out of large groups and tours.

Assisted other departments as required such as housekeeping & valet parking whenever necessary.

Recreation Leader/Athletic Coach (2004 - 2007)

California Police Activities League (PAL) - Modesto, CA

Responsible for the well-being and development of children in after-school programs.

Organized activities, helped the children with homework, helped generate ideas on how to improve test scores in the schools, communicated with parents in regards to their child's behavior, helped organized field trips, created weekly lesson plans, and organized the distribution of food for the students.

Began work for the League as a volunteer then was quickly offered a paid position.

Co-founder and Coach of the Police Activities League after-school basketball league.

EDUCATION

Institute of Technology Modesto, CA

Network Systems Technician Program Completion (2011)

Natomas High School Sacramento, CA

High School Diploma (2004)

- REFERENCES AVAILABLE UPON REQUEST -

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