Human Resources, Customer Service, Management

Scott B. Fox

Murfreesboro, TN *********@*********.*** 504-***-****

SUMMARY OF QUALIFICATIONS

Hands-on, outgoing, and highly motivated Manager with multiple years’ experience in business management, human resources and customer service. Expertise includes managing business operations to achieve maximum results with excellent interpersonal skills, problem solving, planning, organization, and communication skills. Recently moved to Middle Tennessee with family in 2022 to pursue a career in Customer Service.

PROFESSIONAL ACHIEVEMENTS AND HIGHLIGHTS

Oversaw all business operations including human resources, finance, loss prevention, and administrative management of a successful multiple location retail hardware company.

Worked closely with all employees to make certain that the company lived up to its motto of being The Helpful Place.

Worked closely with key personnel and store managers to provide counsel and guidance in solving complex employee disputes and workplace issues.

Developed and directed all new hire and current employee training seminars, online educational technology, and customer service and product knowledge training programs.

Managed all payroll and employee benefits decisions including medical and dental insurance, disability, 401(k), and life insurance saving the company an average of 17% per year.

Supervised 50+ employees and coordinated all human resources and payroll related expenses while maintaining a high level of customer service and productivity.

Developed annual budgets, operational standards, and strategic business goals that increased profitability by 26%.

Advised management of relevant federal and local human resources guidelines that affect recruitment, onboarding, FMLA, disabilities, and workplace safety. EDUCATION

Bachelor of Art, Sociology

The University of New Orleans, New Orleans, LA

EMPLOYMENT CHRONOLOGY

February 2005– March 2022 Vice President of Store Operations and Human Resources Harry’s Ace Hardware

New Orleans, LA

January 2000– January 2005 Store Manager

Eckerd Drug Stores New Orleans, LA

Thomas E. Stoquert III Page 2 Thomas E. Stoquert III Page 2

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