Customer Service Store Manager
Resume:
PROFESSIONAL SUMMARY
A dynamic and motivated professional with ten plus years'
experience building solid relationships within the customer-oriented industry. A diverse bank of knowledge centered on retail management and customer service. Demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently or in a team environment. My ingenuity has enabled me to establish myself as a trusted asset while developing opportunities for professional growth.
EXPERIENCE
Store Manager(higher volume location)
September 2023 - Present Goodwill Industries, HOUSTON, TX Training Store Manager
January 2023 - August 2023 Goodwill Industries, HOUSTON, TX Store Manager
November 2016 - December 2022 Goodwill Industries, HOUSTON, TX
Created weekly work schedules to meet staffing needs while controlling labor costs.
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• Addressed employee issues, performed corrective actions. Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
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Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
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Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
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Conducted weekly meetings with staff to review performance standards and identify areas of improvement.
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Demonstrated and supported continuous improvement and growth mindset. Multi-unit trainer mentoring store leaders to enhance revenue and growth in stores with low performances
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Created a positive work environment that encouraged collaboration between myself and new and veteran leaders
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Provided ongoing coaching and mentoring to team members to maximize productivity.
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CONTACT
**********@*****.***
Houston, TX 77082
SKILLS
• Training
• Budget
• Payroll
• Scheduling
• Sales
• Retail Management
• Inventory
• Team Building
• Cash Handling
• Customer Service
• Merchandising
• Coaching
• Problem Solving
• Motivational
• Production Standards
• Safety Compliance
• Sales Targets
• Stock Control
• Customer Service Oriented
• Flexible
• Adaptable
• Recruiting
• Financial Records
• Interviewing
• Microsoft Office
SHARONDA MAXEY
Assistant Store Manager
February 2016 - October 2016 Goodwill Industries, HOUSTON, TX
Front End Supervisor
January 2009 - January 2016 Kroger, Missouri city, TX Oversaw day-to-day store operations to foster efficient and profitable operations.
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Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
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Evaluated customer feedback and complaints to locate weaknesses and improve service.
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Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
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Set sales targets and budgets for team leads and employees to follow.
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Resolved customer complaints efficiently while maintaining excellent customer service.
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Assisted customers with product selection, pricing, payment options and returns and exchanges.
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Managed all customer inquiries and complaints in a professional and timely manner.
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• Assisted with training staff on all internal operational functions. Directed employee tasks and time management, improving customer experiences.
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Trained and mentored team members to achieve front-end operational goals.
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Resolved customer inquiries and complaints in a timely and professional manner.
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Kept checkout areas clean and organized by delegating tasks to team members.
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Assisted in overseeing accurate and efficient operation of cash registers.
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EDUCATION
Degree Candidate - Business Management
January 2016
Houston Community College, Houston, TX
CERTIFICATIONS
• Stacker training certification
REFERENCES
References available upon request
• Loss Prevention
• Business Awareness
• Attention to Detail
• Information Technology
• Organization
• Operations
• Communication
• Customer - First Mindset
• Customer Relations
• Active Listener
• Task Completion
• Oral Communication
• Leadership
AWARDS
• George Lyndale Family Spirit Award
Contact this candidate