Customer Service Entry Specialist

JACQUELINE M HOWARD

**** ******* *** *, **********, GA 30705

******************@*****.*** 706-***-****

Education

* Northwest Whitfield High School, Tunnel Hill, GA Graduated 2000 with College Prep Diploma 1996-2000

* Dalton State College, Dalton, GA

Studied General Business 2000-2002

Skills

I am a people person, and I like to try and make sure that everyone is happy. I can get online and research. If I don't know something I will find out the answer and get back to the customer. I am also good with computers.

Work Experiences

*LR Home, Dalton, GA 30720

April 2015 - May 2023 - Customer Service/ Order Entry Specialist I answered phone calls, and I helped answer questions from our Sales Rep, and Customers. I entered eComm orders daily, and I checked to see if there were any issues with the orders. I was starting to learn claims and returns. I printed shipping labels and got them out to the warehouse. I invoiced eComm orders daily in our Spars system, and on the customer's Portal. Earlier in the job I did some accounting also.

* Smoky Mountain Opry, Pigeon Forge, TN Parkway

September 2013- January 2014. Box Office Clerk

I answered phones, made reservations for guests, cleaned the front of house, cleaned theater if needed, ran gift shop, ran cash register, counted cash down after shift, helped seat guest when they arrived.

* GAP, Sevierville, TN, Tanger Five Oaks

September 2013- January 2014. Part-time Truck Team Member I helped sort and process shipment, helped put shipment out, cleaned store before it opened, and a couple of times worked in the store helping customers, and cleaning out the fitting room.

* Old Time Pottery, Pigeon Forge, TN Teaster Lane

April 2012- September 2013, Cash Room Clerk\Stocker Cash Room- I counted down bags from the day and night before, made daily deposits, put paperwork together to be mailed out, ran errands for the store manager. Stocker- I helped unload shipments off of truck, process shipment, put shipment out, cleaned and straightened store, helped customers with their needs, ran cash registers when I was not in the office.

* Le Gourmet Chef, Sevierville, TN, Tanger Five Oaks November 2011- present. Part-Time Seasonal Sales Associate I help customers, run cash registers, put out stock, clean and straighten the store.

*Mountain National Bank, Sevierville, TN

May 2009- November 2011. Teller

I helped customers with daily banking business, I bought and sold money, I did wire transfers for customers, I ordered customers checks, I counted down drawers daily.

* Justice, Sevierville, TN, Tanger Five Oaks

October 2008- May 2009 Part-Time Sales Associate

I helped customers, put out stock, cleaned the store, ran cash registers, helped with daily deposits.

* FSGBank, Dalton, GA

May 2004- May 2008 Head Teller

I helped customers with daily banking business, ran cash drawers, counted down cash drawers daily, daily, month-end, and yearly reports, made schedule for Teller Line, bought and sold money to the vault, and to First Tennessee.

*Reebok, Dalton, GA

June, 2003- April 2004 3rd- Key Manager

I helped customers, opened and closed stores, received and put out shipment, daily banking deposits, cleaned store, ran cash registers. References

On request.

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