Health Cloud Software Development

Kiran Nag

Phone: 440-***-****

Email: **********@*****.***

LinkedIn: https://www.linkedin.com/in/nkiran1020/

Certifications

• Salesforce certified Platform App Builder (Active from 2017)

• Salesforce certified Platform Developer - 01 (Active from 2019)

Professional Summary

Over 9+ years of experience in the IT industry, spanning various levels of the Software Development Life Cycle including Analysis, Design, Development, Integration and testing of Application Software in Salesforce using analytical, logical and programming skills.

Hands-on experience in Salesforce.com CRM and Force.com platform as Salesforce Developer and Administrator and classic to lightning migration, lightning component creation, lightning out and lightning web components.

Experience in working across various SFDC implementations like Sales Cloud, Service Cloud, Community Cloud and Health Cloud.

Strong Implementation and Integration experience using Custom objects, Triggers, work flows/ work flow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.

Good exposure on Salesforce Lightning Design System.

Experienced on Lightning Web components (LWC) with Visual Studio and Experience in Salesforce Business Analysis.

Proficient in using meta-data migration tools like Eclipse IDE and Sales Force Apex Data Loader.

Experience in realizing the business requirements to design on Sales force.com platform, by designing the required entities for Health cloud like custom objects, creating the relationships/ junction objects like Master-Child, look ups, Entity Relationship data model, Pages, Classes, Interfaces, Work flows & Work flow rules, triggers, Email alerts and business logic.

Ability to effectively translate Sales force data into business understandable metrics using Reports (Matrix, Summary, and Tabular), Analytic Snapshots, and Dash Boards (Static and dynamic).

Experience in analyzing and documenting the work flows and functionality of existing systems, preparing presentation materials to all levels of management.

Good command over designing & developing dynamic web content using HTML, XML, JavaScript & other web development tools/technologies.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interaction in Lightning Applications.

Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Worked extensively on build and Salesforce.com deployment tools like ANT, Maven, Jenkins and version control, CI/CD DevOps pipelines

Experienced with Microsoft SQL Server, Oracle, and My SQL databases.

Experience in wide range of languages and technologies such JSP/JSF, AJAX, HTML5, CSS3, JavaScript, XML, and SOAP.

Experienced with Microsoft SQL Server, Oracle, My SQL

Experience in web technologies like HTML, CSS, WSDL, REST API, oAuth, Single Sign On SSO, Salesforce DX, Gitlab, Jenkins

Expertise in performing large and small-scale data migration using Migration Tool and Data Loader.

Expertise in Health cloud stack: APEX, Visual force, SOQL and SOSL.

Experienced in created many Work Flows, Custom Controllers, Components, Validation rules, Approval Processes, Triggers, Sharing Rules and also the most complex Apex classes to meet the client’s requirement in Health cloud

SFDC Configurations/Customization – User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.

In depth experience with Salesforce DevOps life cycle including analysis, application design patterns, integration patterns, CI/CD pipelines, deployment and release planning

Used Force.com REST API Web services and outbound messaging for implementing web services to integrate External systems and websites.

Administered Salesforce.com setup, which involves modifying roles and profiles, creating/modifying dashboards/reports and managing users.

Ability to independently perform implementation, documentation, testing and updating as it relates to the SalesForce.com business requirements.

Experience with CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.

Strong knowledge of Sales, Service and Marketing (Exact Target) clouds and Worked with products, proposals, Quotes CPQ

Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.

Experienced in JIRA in bug tracking, issue workflow, Labeling, linking issues and in creating projects and story points.

Capability of learning new Health cloud technologies and implementing them in the project successfully.

Team player with good Interpersonal skills, strong understanding of fundamental business process, excellent communication and problem solving skills.

Technical Skills

Salesforce Lightning Experience

Lightning Components, LWC, Aura Framework, Controllers, Lightning web component

Salesforce Development

Sales Cloud, Service Cloud, Health Cloud, Apex Trigger, Apex, Visualforce, REST and SOAP Web Services, oAuth, Single Sign On SSO, CPQ, SOQL, SOSL, CI/CD DevOps, Salesforce DX

Salesforce Administration

Reports, Dashboards, Agile, Scrum, Validation Rules, Users, Roles and Profiles, Deployment (Change sets), Workflows, Approval Process, Lightning Flow, Sandbox, Apex Data Loader, Apex Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, DevOps, Email Templates

Salesforce Tools& Integration

Force.com Eclipse IDE Plug-in,Force.com Data Loader, Apex Data Loader, Apex Explorer, Force.com Platform (Sandbox and Production), Workbench, Jira

Documentation Tools

MS Office, Microsoft Visio

Web Technologies

HTML, CSS, XML, Java Script

Database

Force.com DB, Oracle, Microsoft SQL.

Professional Summary

Client: Blue Cross Blue Shield of Michigan May 2022 – Till date

Role: Senior Salesforce Developer

Responsibilities:

Worked on Agile methodology and attended Daily status/standup meetings.

Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.

Implementation of Lightning components using the Lightning Design System in Aura Framework and having experience in building Lightning Web Components.

Worked with Salesforce.com Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations.

Implemented Single Sign On SSO using SAML to let users access authorized network resources with single login for Health cloud.

Used to work on Lightning components available for drag and drop in the Lightning Components pane in Community Builder and also had to create a custom theme styles from lightning design system layout to transform the appearance and overall structure of the pages in the Customer Service.

Discussed and analyzed the requirements with business team and converted the requirements into detailed technical requirement.

Used health cloud to integrate data between different health care systems Cerner and Millennium

Experienced in delivering the full software development life cycle with the Salesforce.com platform.

Created custom fields, field dependencies, tabs, applications, home page components.

Created custom objects, Tabs, Apps, links, formulas, Layouts, workflow rules and approvals as per the business requirements. Set both object-level and record level security.

Reviewed and streamlined existing CRM processes, information, and data requirements to ensure accurate adoption metrics reporting. Deactivated users to release licenses.

Mapped personal and professional caregiver networks with Salesforce health cloud

Monitored and resolved Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.

Developed various Salesforce.com Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

Created the fully automated CI/CD pipelines for Salesforce metadata validations and deployments

Involved into creating Visualforce pages for custom user Interface, custom settings, Connected Apps, Auth. Providers, Named Credentials and Field Sets.

Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Preparing documents and generation process followed by DocuSign Integration

In depth understanding of Salesforce.com Health cloud, Sales and Service cloud

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application like Code Comparison, Data backup, DevOps, CPQ and various other needs

Build various LWC components, decorators and variables. Adding validations to LWC

Making use of LWC to display the Toast message and also refreshing page using lightning web components. Making use of LWC Combobox Event.

Calling Apex method in LWC, lightning spinner and Modal / popup in LWC

Created custom controllers and controller extensions while developing Visual Force pages.

Developed the Apex Triggers to ensure the correct data entries in to the system.

Developed Test classes and maintained the proper code coverage to deploy in to the production.

Developed Validation rules on various health cloud objects. Also, created Assignment rules on Lead object to assign the Leads automatically to various groups of users based on the region.

Worked on Web to Lead, Web to Case and Salesforce CPQ business requests

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the Salesforce.com application using platform database objects.

Created Assignment rules on Case object to assign the web to Cases automatically to Queues and users based on the products.

Built LWC Community page for different pdf documents using only flows instead of visualforce pages in health cloud.

Performed one-way integration and bidirectional integration of AppExchange applications with Salesforce.

Participate in DevOps driven development in multiple platforms including Salesforce Configure/Price/Quote CPQ processes

Worked on Single Sign On SSO to integrate internal enterprise application with Salesforce using SAML configuration settings in SFDC, using identity provider

Configured Single Sign On SSO using SAML with Ping federate identity provider

Created the Reports and Dashboards as per the business requirements.

Integrated Salesforce.com with an external health cloud application using SOAP/REST based web services.

Environment: Salesforce.com Performance Edition, Visual force, Apex, LWC, Apex Data Loader, CPQ, Mavens Mate, Microsoft Excel, SQL, Single Sign On SSO, DevOps, Eclipse, Reports, Custom Objects, CI/CD pipelines DevOps, Custom Fields, Custom Tabs, Apex Data Loader, Sandbox Data Loading, HTML, HTML5, GIT, Health cloud, Sales cloud, Lightning Experience

Client: U.S. Bank - NY Mar 2021 – April 2022

Role: Senior Salesforce Developer

Responsibilities:

Design solutions by customizing standard objects of SalesForce.com (SFDC), collaborate with the sales team and business analysts to analyze business and technical needs to develop project templates as per the SDLC methodology.

Developed various lightning components that integrate to form a single point of interactive payment calculator to generate a payment plan.

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Worked on Chatter and Email integration features for Sales Cloud and Marketing Cloud; designed, developed, planned, tested, and integrated Salesforce Cloud Services; configured Chatter usage to generate dashboard reports

Worked with Composer to generate work, excel and Power Point documents for various purposes like client documents

Developed Apex program and Apex triggers for various functional needs and worked with dynamic Apex to access objects and fields to describe information, execute SOQL, SOSL and DML queries from scratch

Supported the data migration and data export activities through various business centers using Apex Data Loader, Apex Data Export, Force.com, DevOps and Import Wizard.

Employed Data Loader to migrate data from Oracle to Salesforce database and configured in Oracle application to Salesforce platform; migrated leads, accounts and contacts to Sales Cloud using third party tools

Worked on sales cloud and customized objects Accounts, Contacts, Opportunities, Products, Price Books, and custom objects, implemented Web-to-Lead and custom Lead conversion.

Experience in working on Sales Cloud (Partner Portals) as well as Service Cloud (Customer Portals). Good knowledge in writing test classes before deploying into Salesforce.com production.

Implemented on Force.com/ service cloud functionality leveraging web and email services/web-to-custom object/email-to case functionality.

Architecture and created multiple lightning web components and LWC to enhance the existing functionalities.

Responsible for building an application based on business rules on the Saleforce.com platform with customized Lightning web components LWC pages, Controllers and Apex triggers.

Worked on Salesforce CPQ pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.

Worked with Flows and Process Builders in achieving complex business scenarios using Invocable Methods and also for CPQ

Hands on experience with various app exchange applications such as Jitter bit, Cloud, Data loader

Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework. Integrated Web services by making WSDL files to extract data from external systems to display in salesforce.com

Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management, and the Configure/Price/Quote CPQ processes.

Established API with the aid of a two-way communication between Salesforce and other applications. Code deployment was done using the Eclipse IDE, Deployment Change Set and Snapshot.

Designed and deployed custom tabs and objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules; added fields and functionality using custom controllers and extensions

Rewriting of existing components in lightning web components LWC pages

Salesforce Lightning Design System and Lightning App Builder.

Developed enterprise Einstein Analytics strategy to replace the tableau dashboards.

Configured product and pricing setup using CPQ/Product consoles Formatted and migrated the user data into Lightning Experience.

Extensive Knowledge in Design and Development of User Interfaces using HTML, DHTML, AJAX, XML, XSL.

Worked with Accounts, Contacts, Leads, Campaigns, Cases, Solutions Standard Objects and Custom Objects.

Implemented pick lists, dependent picklists, lookups, master detail relationships and record types to enforce data quality setup marketing campaigns and assignment rules

Defined Analytics dashboards to bring action-based insights on Opportunities / Sales / team performance.

Developed Rest API callouts to perform data sync between salesforce.

Research Salesforce and CPQ capabilities as needed to suit business requirements.

Quote/Proposal and Agreement document generation.

Used Sandbox for testing and migrated the code to the deployment instance after testing

Created summary reports, matrix reports, pie charts and dashboards and setup report folders to authenticate users based on profiles permissions; created objects screen that compares databases and schema changes

Developed enterprise strategy for data integration, mobile first approach in designing the dashboards

Environment: Saleforce.com Platform, Salesforce APIs, Service Cloud, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, CI/CD pipelines DevOps, Documentation, CPQ, Data Loader, AppExchange, WSDL, Reports, AppExchange, Data Tools

Client: Merck & Co. - Branchburg, NJ Sept 2018 – Feb 2021

Role: Senior Salesforce Developer

Responsibilities:

• Worked in Customization and Configuration for Pharmaceutical client

Developed custom functionality using Apex classes, Triggers for different business requirements for Health cloud

Involved in requirement gathering, analyzing the information and documenting the functional and non-functional requirements.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the Health cloud application.

Responsible for building an application based on business rules on the Saleforce.com platform with customized VF pages, Controllers and Apex triggers.

Worked on various salesforce.com standard objects for Health cloud like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards in Sales Cloud.

Embedded Tableau dashboards into Salesforce for the continuous data experience for the users.

Built Custom Tableau dashboards for the Salesforce for accepting the parameters from the Salesforce to show the relevant data for that selected object.

Worked on Profiles, Permission Sets, Roles, Groups, and Sharing Rules to maintain security.

Helped to automate some business processes by creating workflows (email notification/fields)

Created workflows to send emails to users if field values are changed in standard or custom objects.

Importing and exporting of large volumes of data using the Data Loader.

Worked on Lightning Process builder flows, Connect API, Chatter and quick action.

Worked with visual force list Controllers for pagination and to get the output in a list of records and also worked with Visual Force styling sheets and components to override all the standard styling on the pages to get the desired display or output.

Configuring Email-2-Case customizing the service cloud for various business support groups.

Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.

Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.

Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.

Responsible for the creation of custom Apps, and Reports using the Salesforce Health cloud model

Customized the Reports & Dashboards to track usage for productivity and performance of business centers and their sales teams.

Implemented search, filtering and tagging features on page layouts for sales to locate content and documents in SalesForce.com CRM content; ensured effective ways to leverage Saleforce.com CRM features

Environment: Eclipse IDE, Force.com IDE, Salesforce.com, Import Wizard, Apex Classes, Visual force, XML, Controllers, Sharing Rules, Workflows, SOAP, Single Sign On SSO, Health cloud, Developer Console, SQL Server, Agile, REST, Scrum, Service Cloud, Sales Cloud, App Exchange, Approval Process, Email Updates, Web Services API, Workbench, Data loader, CSS, JavaScript

Client: AgFirst - Columbia, SC April 2016 - Aug 2018

Role: Salesforce Developer

Responsibilities:

Design and development of custom solutions on the force.com platform including work in Apex, VisualForce and application integration patterns.

Analyzed complex user requirements, procedures, and problems to improve existing System design. Worked effectively individually and with team members to achieve customer satisfaction and success.

Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.

Configured Customer portal which allows users to Create and manage their Licenses which is Custom Object.

Integrations: Use Salesforce APIs to integrate with other systems used in the organization, worked in the Salesforce.com development environment which includes custom objects, workflows, triggers, migration tools, SOQL and REST-based web services using Apex programming, Lightning web components, and related technology components.

Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.

Reengineered APEX code already in production to optimize trigger-based transactions for performance and speed as well as to work seamlessly with governor limits.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.

Completed bulk imports of data using Apex Data Loader and by writing scripts based on the level of complexity.

Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components.

Deployed code across various sandbox using Force.com IDE, Change Set, Workbench and Force.com Migration tool, prepared package.xml for workbench and Force.com Migration tool.

Interacted with testing and the development teams for the development and testing of the code.

Leverage knowledge of tools and best practices for development and deployment of enterprise applications, including source code management, code review/optimization, and unit testing

Responsible for Unit Testing, for the customizations and developments done during the project to ensure that the code has at least 90% of coverage.

Performed periodic data cleaning and administered custom objects, workflow, and campaign management

Customized Salesforce.com Fields, Page Layouts, Record Types, Queues, and Profiles and make the same changes in test and production boxes.

Migrated the code/components from one Sandbox to other Sandbox using Change set.

Designed and maintained different environments, included Development, QA, UAT and Production.

Environment: Salesforce Enterprise Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, VisualForce (Pages, Component & Controllers), Lightning, Force.com Platform, Azure DevOps, CI/CD, Custom Objects, JQuery, JSON, HTML5, CSS3, JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs

Client: Conaxp Infotech, India April 2014 – Sep 2015

Role: Salesforce Developer

Responsibilities:

•Implemented Salesforce to handle web-based application enables business to manage customer sales and collaboration

•Apex Classes, Exception Handling, Batch Jobs, Controllers & Triggers considering governor limits and various other components as per the best practices and application requirements.

•Set up Marketing Campaigns and hierarchies, Assignment rules, Web to Lead and pricing based on sales target.

•Setup, maintained, and optimized Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud

•Designed and automated campaigns in the marketing cloud through campaign tools

•Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities and Campaigns

•Created different journeys of emails like which email to which person on what time and keep track of responses from clients to accomplish the intended tasks and conclude journeys by the journey builder

•Defined lookup and master-detail relationships on the objects and established connectivity among objects

•Used SOQL & SOSL for data manipulation needs of the application using platform database objects

•Created and deployed several Reports using Salesforce.com platform

•Worked intensely on custom objects, triggers and workflows

•Involved in providing Tab permissions, Record type and Field level security to implement Component based security

•Implemented Security Settings, configured profiles and permission sets

•Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions

•Worked extensively on Workflows, Process builders and Approval processes

•Used Inbound/Outbound change sets and Eclipse for deploying components from Sandbox to Production Environment.

•Migrated Data and associated the relationship for Standard as well as Custom objects using data loader, Import Wizard.

•Used Change sets for deployments from Sandbox to Production environments

•Execute development and deploy new changes or the updated features

Environment: Salesforce.com platform, Service Cloud, Agile, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Maser Details Page, Security Controls, Scrum, Sandbox, Eclipse IDE Plug-in

Education - Visweswaraya University, Bachelor’s Computer Science (2014)

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