Scrum Master Project Manager
Resume:
JANKI SHAH
Bachelor of Engineering in Information Technology (Computer Science/Engineering)
Senior Scrum Master Agile Project Manager
** ******* **, ********, **, L6X 3G5 437-***-**** *************@*****.*** https://www.linkedin.com/in/jankishah1210/
Experienced Scrum Master and Agile Project Manager, proficient in driving Agile transformations, catalyzing team collaboration, ensuring seamless project delivery, and nurturing stakeholder engagement. Skilled in technical and project leadership, guiding teams in implementing innovative solutions and leveraging cutting-edge technologies
CERTIFICATIONS
●Certified Scrum Master (CSM) - Credential ID - 813642 - https://bcert.me/sdhyptlje
●Advanced Certified Scrum Master (A-CSM) - Credential ID - 1393528 - https://bcert.me/sjdnxrjqs
●Certified Product Owner (CSPO) - Credential ID - 1792380 - https://bcert.me/shensbrec
●SAFe Agilist 6.0 - Credential ID - 765*****-****
SKILLS
Agile Methodology / Agile Scrum Methodology, Agile Project Management, Agile Development, Confluence, Scrum Ceremonies, Metrics & Reporting, User Stories, Backlog Management, Kanban & Scrumban, Leadership & Teamwork, Project Management tools – JIRA, Miro, Trello, Asana, Pivotal, MS Outlook, MS Teams, MS Office, Microsoft suite, Google tools like Google Drive and Docs, Team Oriented, Cross-Functional Team Facilitation & Collaboration, Coaching & Mentoring, Stakeholder Management, Conflict Resolution, Process Improvement, Continuous Improvement & Growth, Employee Engagement, Performance Monitoring & Optimization, Risk Management, Customer Support & Engagement, Verbal & Written Communication, Detail-oriented, self-directed and adept at multitasking
EXPERIENCE
Jan 2021 – Feb 2024
Pink Triangle Press Scrum Master Toronto, ON
Orchestrated project management efforts for two pivotal initiatives-
●Xtra: Managed a team of 3 to upgrade and maintain the Xtra newspaper website, enhancing user experience and site functionality.
●Squirt.org: Orchestrated the strategic execution of a large-scale project involving two squads:
oSquad 1 (Lead Squad): Led a team of 4 members to support overarching organizational goals, fostering collaboration and alignment between teams.
oSquad 2 (Product Maintenance and Prioritization): Coordinated a team of 9 members to address product priorities and provide maintenance support, implementing Agile methodologies for efficient task management and high product quality results.
Responsibilities
●Apply strategic and logical thinking, lead, and coordinate scrum ceremonies, including daily stand-ups and retrospectives.
●Act as a coach and servant leader in Sprint planning sessions, facilitating implementation and requirement reviews.
●Collaborate closely with Product Owner, Developers, and QA to deliver business value and ensure continuous improvement aligned with Product Vision and Product Roadmap.
●Manage project concerns such as team estimation, communications, risk identification and initiative-taking management.
●Coach and consulting the development team in sprint planning and determining work capacity.
●Provide backlog management, iteration planning, and user story elaboration.
●Cultivate cohesive cross-functional teams and promote effective communication among members.
●Advocate for the commitments made by the Scrum development team.
●Foster a culture of creativity and ideation by conducting experiments and product discovery.
●Coach and mentor team members to enhance skills, knowledge, and performance.
●Identify and address obstacles, removing impediments to ensure team success through proactive management.
●Cultivate a culture of excellence, performance, and continuous learning.
●Maintain transparency and communicate progress and issues to stakeholders.
●Track team performance using meaningful metrics.
●Facilitate communication to develop relationships, analytical and complex problem-solving, resolve conflicts and decision-making.
●With extensive supervisory experience and strong facilitation skills, adept at guiding Agile teams towards effective collaboration and successful project delivery execution.
●Promote best practices, mentor team members, and explore new technologies.
●Conduct training sessions and on-boarding for new team members in Scrum and Agile mindset and practices.
●Stay updated on Agile/Scrum best practices and industry trends.
●Ensure transparency in decision-making and visibility of team KPIs (Key Performance Indicators) for stakeholders.
Aug 2019 – Dec 2020
AudienceView Scrum Master, Agile Project Manager Toronto, ON
Led and coordinated three teams concurrently, focusing to manage competing priorities including Exchanges, Payments, and P1s-
●Exchanges Team: Managed a large cross-functional team to upgrade ticket exchange processes, enhancing user experience.
●Payments Team: Directed efforts to optimize payment workflows through Braintree and Apple Pay integration, improving efficiency and customer convenience.
●P1s Team: Served as Hotfix Coordinator, ensuring timely resolution and deployment of critical issues and facilitating communication for streamlined processes.
Responsibilities
●Manage end-to-end delivery of multiple projects to meet performance objectives on schedule and provide administrative support for planning budget.
●Lead cross-functional teams tracking/monitoring action items, issues, and inter-dependencies to closure.
●Proficient in program oversight, guiding cross-functional Agile teams to ensure the successful delivery of large-scale initiatives.
●Organize, participate, and facilitate sprint and release planning meetings, daily stand-ups, reviews, retrospectives, and product demos.
●Ensure that the scrum team is highly motivated, self-driven and adheres to Agile Management Framework (AMF).
●Strong analytical skills; assist in team development through mentorship while holding teams accountable for their commitments through story selection and task definition. Remove roadblocks to their work. Leverage organizational resources to improve capacity for project work.
●Adept at utilizing emotional intelligence to foster team cohesion, empathy, and effective communication, thereby enhancing project success.
●Manage stakeholder communications and expectations.
●Monitor project performance metrics (focusing on data and metrics such as burn down, burn up, and velocity) and take corrective actions with attention to detail.
●Flexibility and adeptness in resource allocations to emerging complex requirements and risks.
●Ensure disciplined software development approach: Continuous Integration (CI)/Continuous delivery (CD), automated testing, test driven development (TDD), peer reviews and sustainable pace as standard thus removing any barriers to agility.
●Identify, assess, and manage risks diligently.
●Conducting post-mortems and root cause analysis to support ongoing improvement efforts within teams, aiming to fully optimize productivity.
●Communicate status and escalate issues to the PMO, project sponsor, and the product owner as required to meet project objectives.
●Integrating design thinking principles to drive innovation, collaboration, and user-centric product development.
Jan 2011 – Oct 2018
Clarion Technologies Scrum Master, Agile Project Manager India
Successfully led multiple concurrent web and mobile app development projects as a Scrum Master Project Manager, overseeing teams ranging from 3 to 9+ members. Acted as a change agent to facilitate the transition of projects from traditional waterfall (using SDLC) to Agile methodologies, implementing effective change management strategies, including Scrum, Scrumban, Kanban. Engaged and had external relations clients to educate on Scrum principles and Agile tools like JIRA and Confluence for smoother collaboration.
Responsibilities
●Assist in various Scrum events, including Sprint Planning, Daily Standups, Sprint Reviews, and Sprint Retrospectives, ensuring smooth operation while managing engineering development projects.
●Support team meetings, setting agendas and facilitating discussions.
●Identify and resolve impediments collaboratively, escalating when needed.
●Collaborate with Product Owner to prioritize backlog and refine user stories and ensure that the team has a clear understanding of the product vision and goals.
●Educate team members on Agile principles, is a good motivator and fosters self-organized, transparency, and open communication within the team.
●Assist in tracking key Agile metrics and help prepare status reports for review by the team and stakeholders to ensure alignment with project goals.
●Pursue professional growth through training and certifications and staying updated on industry best practices.
●Foster collaborative teamwork by facilitating discussions, workshops, and team-building activities aimed at improving team dynamics and enhancing collaboration.
●Maintain up-to-date Scrum artifacts (such as the product backlog, Sprint backlog, and Definition of Ready and Done) and ensure accessibility.
●Administer contracts, oversee billing, ensure compliance, and follow up issues with the finance and accounting team.
●Lead and manage projects from initiation to execution. Proficient in e-commerce and digital transformation leveraging expertise to drive transformative initiatives and optimize project outcomes.
●Develop and maintain project charter and plans doing thorough documentation, ensuring accuracy and completeness.
●Ability to lead project planning and scheduling efforts, ensuring adherence to timelines and milestones.
●Incorporate Lean methodologies (like Kanban) for process optimization and continuous improvement.
●Conduct research and assessment to meet customer needs and identify business requirements.
●Serve as a role model for professionalism, integrity, and a commitment to Agile values.
●Identify and mitigate project risks early in the lifecycle.
●Budget management and financial management, overseeing resource allocation and making adjustments as necessary.
●Promote and actively participate in discussions surrounding business analysis, user experience, and technical matters across various platforms and levels of influence.
Before becoming a Scrum Master Project Manager, I served as a PHP Developer, managing and contributing to multiple projects.
Responsibilities
●Spearhead development efforts for various projects, showcasing PHP expertise.
●Lead a team to deliver high-quality solutions.
●Oversee system design, development, and implementation of PHP frameworks and applications using WordPress SQL, Java Script, HTML. Possessing knowledge of core java and ASP.net as well.
●Collaborate with stakeholders to gather requirements and define project scope.
●Establish timelines aligned with business objectives and client expectations.
●Evolve development processes, adopting Agile methodologies.
●Promote continuous improvement in project delivery and team performance.
●Mentor junior developers, fostering a culture of learning and growth.
May 2010 – Dec 2010
Sparsh Technologies Software Engineer India
PHP Developer with experience in various project engagements
Responsibilities
●Write clean, efficient code for websites.
●Manage databases and integrate with applications.
●Debugging, testing, and ensuring code quality.
●Ability to collaborate effectively within teams.
●Stay updated on PHP technologies.
●Document code and project specifications.
●Use Git for version control.
●Implement security measures in web, API and mobile (iOS and android) applications.
●Optimize code and database queries.
●Create responsive web applications.
●Problem solving and propose solutions.
June 2008 – Apr 2010
Pronix Technologies Software Engineer India
PHP Developer with experience in various project engagements
Responsibilities
●Write clean, efficient code for websites.
●Manage databases and integrate with applications.
●Debugging, testing, and ensuring code quality.
●Ability to collaborate effectively within teams.
●Stay updated on PHP technologies.
●Document code and project specifications.
●Use Git for version control.
●Implement security measures in web, API and mobile (iOS and android) applications.
●Optimize code and database queries.
●Create responsive web applications.
●Problem solving and propose solutions.
EDUCATION
Bachelor of Engineering in Information Technology (Computer Science/Engineering)
Vishwakarma Govt. Engineering College, India
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