Customer Service Human Resources

VERONICA SMITH

**** ******** **. ****** ** ***** 214-***-**** *********@*****.***

EDUCATION

**** ********* *******- ****** ******

Medical Assisting Program

EXPERIENCE

**/****-**/**** ***** Instruments

Manufacturing Production Specialist

Read routing labels and performed tasks as department leads and managers requested. Met standards and production requirements consistently. Made every effort to increase productivity and efficiently without compromising quality. Completed packaging tasks such as bagging, box assembly, and taping. Supported manufacturing engineer.

05/2019–09/2022 Luxury Beauty Store – A Division of Loreal USA/Dallas Fort Worth

Live Chat Agent

Assisted customer with beauty products online and also in a call center environment.

04/2012-04/2019 Tag Mobile

Tech Support Support/Dealer Relations/Customer Service

Handled credit card authorizations, spoke with dealers on a daily basis and answered any questions they may have, trouble shoot phones and apps, checked customers for benefit eligibility, took debit/credit payments, verified approvals and provided the best customer service to ensure the customer is happy.

09/2013–12/2013 Narchawti Law Firm

Pharmaceutical Intake Specialist

Took inbound and outbound calls for pharmaceutical and medical negligence.

2009-2012 Time Warner Cable

Customer Service Professional/Repair

Handled approximately 100 inbound calls assisting in trouble shooting issues with telephone and internet accounts. Processed payments for billing, ran credit checks and set up telephone and internet accounts.

2007-2008 Quebecor

Human Resources Assistant

Handled multi-line phones, new hire paperwork, benefit packets, Lawson reports, termed employees, hired new employees, and printed badges.

2005-2007 Spherion/Children’s Medical Center

Customer Service Representative/Human Resources Assistant

Assisted with preparing reports, scheduling, and provided outstanding customer service, assist with front desk insuring employees needs are met, file room, made sure files were accurate, took incoming calls.

VOLUNTEER

01/2012-Present Lake West Dallas Community Center

Duties include assisting in the food pantry and informing community about activities within the community center.

CLINICAL SKILLS

Vital Signs

Visual Acuity

Cast Removal

Injections

Venipuncture

Catheterizations

Suture Removal

Dosage Calculations

Urinalysis

EKGs

Patient Care

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