Customer Service Administrative Assistant

Latrisha Lumsey

Arlington, TX *****

********@*****.***/469-***-****

Summary: Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals. Work Experience

Receptionist/Administrative Assistant

A Plus Auto Repair - Arlington, TX August 2022 to March 2024

● Provide excellent customer service to incoming customers and visitors

● Coordinate office activities and operations to secure efficiency and compliance to company policies

● Manage agendas/travel arrangements/appointments etc.

● Manage phone calls and correspondence (e-mail, letters, packages etc.)

● Track stocks of office supplies and place orders when necessary

● Assist colleagues whenever necessary

Customer Service Representative

Telvista - Dallas, TX May 2018 to August 2020

● Handle both inbound and outbound calls in a courteous manner while up-selling products and services to customers.

● Ensure first call resolution through problems solving and effective call handling

● Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed

● Accurately document and process customer claims in appropriate systems

● Lead fact-finding discussions to determine the best options for the customer

● Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedure

● Other duties may be assigned.

Quality Control Inspector

Dallas cowboy warehouse - Irving, TX August 2016 to April 2018

• Ensure quality of all loads including correct wave #’s, container numbers, and shipment IDs.

• Assist in creating and implementing policies and procedures.

• Drive a performance based environment, metric driven by utilizing/analyzing real time data.

• Drive continuous improvement to ensure quality standards are excellent.

• Communication role with Coordinator/management regarding damaged goods and system processes.

• Manage time Efficiently and effectively.

• Maintain a high standard of attendance and Punctuality.

• Maintain a professional attitude and demeanor while working within Dallas Cowboys Merchandise.

• Providing customers with excellent customer service regarding updates on their products. Front Desk Clerk

Hilton - Arlington, TX February 2012 to August 2016

• Achieve positive outcomes from Guest queries in a timely and efficient manner

• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or other departments

• Demonstrate a high level of customer service at all times

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Comply with hotel security, fire regulations and all health and safety legislation

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Follow company brand standards

• Assist other departments, as necessary

Collections Manager

CSC Credit Services - Pendleton, IN January 1997 to January 2012

• Work in the assigned department or section to achieve or exceed department objectives; Assist with special projects as directed

• Achieve production and quality goals in the assigned department or section

• Follow procedures; ensure high-quality output; accurately check processes and tasks with a high degree of attention to detail

• Complete high volumes of work effectively and efficiently under demanding time constraints and workflow

• Uphold and follow safety standards; Identify and correct conditions that could impact employee safety

Education

B.S Business Management

Ball State University

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