Customer Service Representative
Resume:
Keyla White
Indianapolis, IN *****
*************@*****.***
To work in an organization where I can maximize my experience and interaction skills. To obtain a full- time challenging leadership/team member position that allows me to grow with the company applying my creative problem-solving skills.
Job Experience
Customer Service Claims Department at Sykes/SITEL for Liberty Mutual/Safeco Work from Home July 2021 to January 2024– Taking inbound calls Greeting customers warmly, filing auto accidents claims, reporting injuries, setting up tow services, appraisals, and total loss assignments. While doing other administrative activities to help the adjuster with claims.
Customer Service Representative/Collections at BlueCross BlueShield – Call Center Chicago, IL-February 2019 to June 2021 – Making outbounds to patients/customers about bills and outstanding accounts. Answering inbound calls, answering questions, providing pre- authorization medical treatment, providing information about co-payments and other related inquiries.
Assistant Manager at Jiffy Lube - Burbank, IL June 2017 to January 2019 - Promoted from Lead Customer Advisor to AGM and relocated stores January 2018 -Advising customers of vehicle manufacturer recommendations for maintenance on vehicle. Using POS system, Microsoft Excel and Microsoft PowerPoint to cash customers out, help with scheduling and putting in inventory orders. Keeping the team up to speed on services and helping with ancillary services when needed. Reviewing services with the guest while working the cash register. Open and closing store. Dropping off the money deposit.
Customer Service Representative for Macy's Call Center - Chicago, IL - October 2013 to May 2017- Taking inbound calls helping customers on live chat and email with many inquiries regarding accounts, promotions, products etc. While assisting with other administrative tasks.
Education
Currently Enrolled in Classes for Google IT Support Certification Anticipated to receive Year of 2024
Technical Fundamental Support Certification Received January 2024
High School Diploma at Excel Academy of South Shore - Chicago, IL - September 2012 to June 2016
Skills
•Customer Service Skills
•Inventory/ Sales
•Assistant Manager Experience
•Advanced Computer Skills
•Leadership/Team Player
•Communication skills
•Problem solving skills
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