Customer Service Unit Secretary

DENISE ADAMS

CClassydtwhotmai,com +1-323-***-**** Los Angeles, CA 90008

Summary

Mull-talented seasoned Professional with strong organization, Interpersonal and Document review skills. Leadership.

Exceptional Customer Service Experience, Detail orented and resourceful New Hite Trainee Coordinator 16yrs Unit

Secretary 37y Experience Customer Service and Relatians with 37 years experience. Pharmacy Assistant, Sales,

Dispatcher, Help Desk EKG Technician with 10 years Certified Nursing Assistant with 7 years experience IRS Mail

(Chek / Trainer 10 yrs Central Supply Manager 2yrs Feld Inspector Onboarding Specialist 5yxs Certified Process Server

Skills

# Training and Coaching © Customer Service

# Incoming Call Management «Telephone Reception

« Patient Chart Maintenance «© Medical Records Management

« Patient Database Management ‘Payment Collection

Experience

UCLA Medical Center Los Angeles. CA © Provide Exceptional Customer Service

Unit Secretary ‘¢ Transaibe Doctors orders, verify, record, post and file information

(572007 - 42022 materials via manual and automated systems, evaluate and report data

pertinent to the functioning of the patient care unit, coordinate intra-

departmental communications

‘© Document review

budget

‘© Coordinate Facility and IT repairs

‘© Leadership sills: Tran all New Hires The Unit Secretary

‘© Managed unit call reception and routed callsto comect department,

Keck Of USC Las Angeles, CA «Provide Exceptional Customer Service

ICU Unit Secretary ‘# Admit Discharge patient, maintain medical records, Dataenty,

osr2013 - 612015 ‘¢ Transaite MD orders schedule bs, schedule proced ures

‘Assist RN with pulling up patients

PROVIDENCE SAINT JOSEPH Burbank, © Transcibe MD ordersinto the computer, Admit Patents into the

cA department, maintain medical records, answer multiple phone lines

Unit Secretary/Med/Surg ‘Schedule transports labs

‘siz005 1172006

USC Keck Medical Center Las Angeles, © Provide Exceptional Customer Service, Unik Secretary Admit Patients to

cA 1cu

‘Unit Secretary / CNA ‘¢ Transcibe MD orders

fo1r2003 1272004 ‘© Maintain medical records

‘Dispatch labs, anda wansporter

‘© Assis RN with patients daily care

‘© Unit Secretary / Monitor Tech

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