Customer Service Property Manager
Resume:
Shatara Wiley
Provides high degree of professional customer service to both internal and external parties with the strong ability to work well under pressure. Memphis, TN 38109
************@*****.***
Seeking to obtain a Regional Manager/Community Director position that is challenging and offers growth based on dedication and proven ability that establishes and maintains strong and positive relationships with all clients,property tenants, vendors and contractors. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Community Manager-Project Renovations Manager Wogan Group - Memphis, TN
March 2022 to Present
Assist the Regional Manager-VP & RVP with the properties needs, collections, goals, staffing, renovations, property walks, due diligence processes, training sessions, take-overs, financial reporting, file auditing, lease-up challenges, supervised team of 10 employees, invoicing, ledger auditing, software training Senior Community Director
Elmington Property Management - Memphis, TN
April 2021 to March 2022
Effectively supervise and coordinate leasing and maintenance team, Works closely with the Regional Manager/Assistant Manger on a daily basis striving for successful goals, Inspect units, Approve applications, Maintain DQ Percentages, Budget preparation, financial reports,variance reports, Collect & post all money,Market surveys, Enforce company policies, Complete all AR/AP reports etc... District Property Manager-Community Director
Legacy Partners - Walls, MS
March 2018 to March 2021
Effectively supervise and coordinate leasing and maintenance team, Works closely with VP’s/RVP’s on a daily basis striving for successful goals, Inspect units, Approve applications, Maintain DQ Percentages, Budget preparation, financial reports,variance reports, Collect & post all money,Market surveys, Enforce company policies, Complete all AR/AP reports etc... Reclass & Actual reporting certified District Property Manager
ROCO Management, LLC - Memphis, TN
February 2016 to February 2018
Taking on managerial tasks such as assisting with collection of rent, payment of expenses, and compliance with lease terms, overseeing employees, providing excellent customer service, Yardi and AMSI experienced as well as CRM experienced. Assisting all clients- by all needs, screening applicants, posting money, walked units,resident retention, marketing, application approvals, assume Property Manager duties when required, Bluemoon Certified, Assisted with maintenance requests, Enforced company policies and requirements, Updated unit availability reports Regional Manager/Area Manager
Freeman Webb Company - Memphis, TN
January 2013 to January 2015
• Rehabilitation Inspections, Rehab, Approving applications, creating guest cards, creating work orders, resident retention, completing market surveys, completing make-ready boards, assisting the property manager etc...
Area Property Manager
Beacon Home Realators - Nashville, TN
January 2009 to December 2013
Managing tenants, marketing the property, overseeing the staff, resident retention, inspected the property, provided excellent customer service, walked-units, showed units, perform tenant screenings, collect and post rent, maintained the property and maintenance Education
Associate's degree
Southwestern Community College District
Bachelor's degree
Skills
• Yardi Voyager (10+ years)
• CRM (2 years)
• Relationship Management (8 years)
• Excellent Customer Service (10+ years)
• Resident Retention (10+ years)
• Excel (10+ years)
• Marketing (10+ years)
• Onesite (9 years)
• Property Management
• Communications
• Yardi (10+ years)
• Microsoft Excel
• Microsoft Outlook
• Financial Report Writing
• Property Leasing
• Accounts Payable
• Management
• Account Reconciliation
• Accounts Receivable
• Budgeting
• Customer Relationship Management
• Fair Housing Regulations
• Accounting
• Business Development
• Training & development
• Customer service
• Office Management
• QuickBooks
• General Ledger Accounting
• General Ledger Reconciliation
• Journal Entries
• Market Analysis
• Pricing
• Bank Reconciliation
• GAAP
• Profit & Loss
• Forecasting
• Event Planning
• Financial Analysis
• SOX
• Leadership
Contact this candidate