Project Management Scrum Master

Faraja Isingo -DBA, MSc, MBA

(CSM, PMI-ACP, PMP, SSM, SA)

Phone: 301-***-**** Email: *******@*****.***

A versatile, collaborative, accomplished, and knowledgeable professional with a successful track record and a flair for leading people in the right direction. Experience close to 12 years. Outstanding organizational and problem-solving skills. Highly collaborative with a talent for building productive relationships that allow smooth functioning while driving others toward excellence and attaining business goals. Possess verifiable leadership, interpersonal, and communication skills that help put across things with a crisp point. A remarkably successful mentor to peers and colleagues, owing to exceptional people skills. Have a solid track record in achieving the set goals and delivering my personal best at every step of the way to provide optimal results. A credible, effective, and efficient Instructor with proven expertise in conveying knowledge to learning individuals; highly credible and is responsible for delivering quality instructions and lectures, ensuring student satisfaction; Possesses excellent and strong communication and interaction skills; has the ability to conduct research and conduct analytical approaches to studies; teaches Business-related and Project management subject matters.

Skill Areas: Scrum /Waterfall, Agile/Scrum Methodologies Product/Project Management Servant Leadership Prioritizing/Multi-tasking, Documentation skills Project planning /Management and Execution Software Development Life Cycle (SDLC) Agile-Scrum, Agile-Kanban JIRA & Confluence MS Project Server Primavera GitHub Microsoft SharePoint Microsoft Office Jenkins

Professional Experience

DeVry University, Arlington- Virginia Campus (May 2023-Present)

Visiting Professor

-Instruct and facilitate education in Project Management disciplines in accordance with university and Project Management Institute (PMI) guidelines.

-Effectively use both online/virtual and on-ground modes of instruction.

-Instruction disciplines include Operations Management, Basic Project Management Concepts, Advanced Project Management Concepts, eProcurement and Contracts Management, Project Risk Management, and Project Cost and Schedule Control.

o Skills: Teaching · Scaled Agile Framework · Agile Methodologies

PNC Financial Group Services, Washington DC (November 2022-Present)

Scrum Master

Manage the scrum process, coordinate the scrum team using Agile methodology, and assist the product owner with managing product backlogs and preparing them for the next sprint.

Coach team on agile principles and practices. Ensures Scrum framework is adhered to.

Ensures prioritization conversations are based on facts and influences team-level trade-offs where capacity is constrained.

Responsible for working with the team to assess delivery risk and implement countermeasures to reduce negative impacts on business value delivery.

Responsible for facilitating all team ceremonies (planning, refinement, demo, retrospectives) and keeping teams focused on achieving their goals and objectives.

Leading team through the creation and accountability of a Team Working Agreement, updated periodically.

Guide and coach a Scrum team(s) on how to use Agile/Scrum practices and values best to deliver high-quality software and technical solutions.

Enforce agile practices and principles, such as continuous delivery and continuous improvement.

Work closely with the development team to plan and execute sprints.

Identify and address any issues that may arise during the development process.

Collaborate with the product owner and program manager to communicate delivery of work product from the team and escalate key risks and issues impeding scrum team effectiveness.

PM Solutions Inc, Chadds Ford, PA (April 2022 – October 2022)

Scrum Master

Manage sprint backlogs and promote shared team accountability across all commitments.

Facilitate team swarms and other approaches to overcoming obstacles.

Promote and facilitate a team attitude focused on getting work done.

Support and educate the Product Owner on the messaging of the product vision and the product backlog maintenance.

Educate and empower team members in assessing complexity by actively engaging in the process of story-point-sizing.

Provide clear avenues for team members to escalate blockers and push back where needed.

Facilitate interactions between product- and engineering-focused team members, especially when motivations conflict.

Promote and educate teams in the practice of self-organization.

Facilitate regular collaborative team-building sessions.

Guide teams through the stages of group development, identity, address, and promote healthy conflict-resolution approaches.

Facilitate daily scrum, sprint planning, sprint demo, and retrospective meetings.

Manage the scrum process, coordinate the scrum team using Agile methodology, and assist the product owner with managing product backlogs and making them ready for the next sprint.

Provide coaching in Agile practices.

HCL Technologies - Washington, DC (June 2020 – Feb 2022)

Scrum Master

I deftly facilitated sprint planning meetings, daily scrum, sprint review, product backlog refinement, and sprint retrospective meetings.

Provided all support to the team(s) using a servant leadership style whenever possible and leading by example.

I educated and reinforced Scrum methodology and Agile framework to team members and key stakeholders.

Facilitated meetings between teams, created action items and ensured all action items were taken care of on time.

I was responsible for supporting and educating the Product Owner, especially concerning grooming and maintaining the product backlog.

I smartly ensured and maintained a conducive working environment between the Product Owner and the development team.

Identified removed impediments to ensure that assigned sprints and projects were completed on time.

I also kept informed about the team’s progress up-to-date and visible to all parties concerned

I was responsible for assessing the team's Scrum Maturity (s) and organization and coaching the team to higher maturity levels at a sustainable and comfortable pace for the team and organization.

Organized and facilitated release planning, sprint planning, daily stand-up meetings, reviews, retrospectives, demos, stakeholder meetings, and other Scrum-related meetings.

SECU Credit Union- Silver Spring, MD (April 2018 – May 2020)

Scrum Master

Worked closely with the Product Owner to select the Scrum and backup teams.

Actively identified and removed impediments to ensure that assigned sprints and projects were completed on time.

Guided the team(s) and the organization using Agile/Scrum practices and values to delight customers.

Guided the team(s) on self-organizing to fully realize the potential of Agile/Scrum frameworks.

Assessed the team's Scrum Maturity (s) and organization and coached the team to higher maturity levels at a sustainable and comfortable pace for the team and organization.

Facilitated discussion, decision-making, and conflict resolution.

Assisted with internal and external communication, improved transparency, and radiated information.

Provided all support to the team(s) using a servant leadership style whenever possible and leading by example.

Attended the Scrum of Scrums meeting to understand the Impediments and dependencies.

Participated in creating the Prioritized Product Backlog, worked on the metrics daily, and met criteria.

Provided status reports to the MGMT, monitored the Burndown charts to understand the progress, and escalated if needed.

MedStar Washington Hospital Center (May 2016 - March 2018)

Scrum Master

Coordinated, scheduled, and facilitated daily stand-ups, retrospectives, sprint reviews, and other meetings to promote collaboration, communication, and transparency.

Monitored and tracked project progress and performance using metrics and transparent artifacts such as the burndown chart, velocity, and other KPI’S and reported status to project stakeholders through structured communication.

Led two Cross-functional teams through every step of the SDLC in developing mobile applications.

Coached the Scrum team in understanding and leveraging agile methodologies to become highly productive and adaptable.

Assisted and supported the Product Owner in finding best practices for managing the product backlog to allow a continuous flow of value.

Set up management tools like JIRA and Confluence to plan, track and manage project activities and documents.

Proactively tracked and helped remove impediments with urgency to allow us to meet the sprint goal.

Ensured the definition of done was followed, acceptance criteria were understood, and test case management and defect tracking were performed correctly on every iteration.

Assisted with internal and external communication to improve transparency.

Kaiser Permanente - Washington, DC (Aug 2013 – Feb 2016)

Junior Project Manager

Developed project schedules and budgets, working with creative and accounting teams to meet all project deliverables, milestones, schedules, and budgets.

Assisted lead PM in managing the lifestyle of various projects – followed the project from concept to completion.

Assisted with managing internal and external vendor relations to prioritize projects, communicated timelines, and managed expectations.

Ensured all collateral deliverables met the client and bound standards.

Communicated effectively with a wide variety of technical and non-technical audiences.

Provided thought leadership to project analyses and process improvement activities.

Exercised broadly delegated authority to plan, direct, coordinate, administer, and execute many routines and complex projects.

Assisted with the budget, staff, and other resources necessary to accomplish the goals and objectives of the program group/ function.

Assisted in identifying resource needs for the project (roles, expectations, and goals) with identified team members from the functional areas.

Professional Development & Credentials

Doctor of Business Administration Trident International University, Cypress, CA.

MBA in Project Management Keller Graduate School of Management at DeVry University - Arlington, VA.

Master of Science in Project Management Keller Graduate School of Management at DeVry University - Arlington, VA

Bachelor of Science in Technical Management DeVry University - Arlington, VA

Certifications:

Agile Certified Practitioner (PMI-ACP).

Certified Scrum Master (CSM).

Scrum Fundamental Certified (SFC).

Project Management Professional (PMP)

SAFe 5.0 Agilist (SA).

SAFe 5.0 Scrum Master (SSM).

Affiliations:

Member, Project Management Institute, Washington, D.C. Chapter

Member, Project Management Institute, Silver Spring Chapter.

Member, The National Society of Leadership and Success. Sigma Alpha Pi

Member, Project Management Institute.

Tyson-Scaled Agile Framework® (SAFe®)

Agile Leadership Network Washington DC Area Chapter

Washington DC Scrum User

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