Project Management Quality Assurance

Tasneem Fatima

****************@*****.*** 651-***-****

Professional Summary

Software Quality Assurance (SQA) analyst with a bachelor’s degree in computer science and 9+ years of industry experience. Demonstrated expertise in SQA methodologies, project management, and problem-solving. Proficient in Agile and Waterfall models.

Skills

Technical:

QTest, JIRA, Zephyr, Azure Test Plan, Postman

Microsoft Office 365, Microsoft SQL Server, Microsoft AX ERP

Internet Explorer, Firefox, Google Chrome, Safari

MS Teams, Slack, ServiceNow

Agile, Scrum Framework

Soft:

Efficient project management

Strong communication skills

Attention to details

Team leadership

Analytical thinking

Education

Bachelor’s in Computer Science

Jawaharlal Nehru Technology University – Hyderabad, India

2007-2011

Work History

Sr. Application Tester (Remote)

U.S. BANK– Minneapolis, MN

08/2022- Current

Efficiently managed multiple projects from proposal to delivery, ensuring software quality and meeting deadlines.

Led cross-functional meetings to gather requirements and develop testing strategies.

Utilized Zephyr for test case creation and JIRA for defect tracking, improving efficiency by 20%.

Efficiently manage end-to-end projects, overseeing activities from proposal and execution to the actual delivery of software products, ensuring adherence to timelines and quality standards.

Conduct formal and informal product design reviews throughout the software development lifecycle, providing valuable input on functional requirements, product designs, schedules, and potential issues.

Foster effective communication with the software design and product teams, establishing myself as a trusted and reliable resource for addressing challenging test cases and resolving technical issues.

Coordinate and lead meetings with business stakeholders to gather project requirements, collaborating with junior team members to develop comprehensive testing strategies for end-to-end testing.

Define the scope of projects by meticulously identifying inclusions and exclusions listed in the requirement document, ensuring clarity and alignment among stakeholders.

Create detailed test cases using the Zephyr test management tool and develop comprehensive test execution plans to ensure thorough testing coverage.

Document software defects using a JIRA bug tracking system, providing detailed reports on program functionality, output discrepancies, online screens, and content to facilitate efficient resolution by software developers.

Deliver thorough QA testing reports that assess product quality and readiness for release, providing stakeholders with valuable insights to support informed decision-making.

Sr. QA Analyst Consultant (Remote)

Verizon Corporation – Dallas, TX

09/2021 - 07/2022

Developed comprehensive test plans and executed tests for Verizon web pages, resulting in a notable 15% improvement in website performance.

Created detailed, comprehensive, and well-structured test plans, test cases, and test reports to ensure thorough testing coverage and accurate documentation.

Conducted functional, integration, regression, and performance tests for Verizon web pages, ensuring the delivery of high-quality software products.

Actively participated in Agile ceremonies, including daily status meetings, backlog refinement, sprint reviews, and sprint retrospective meetings, fostering collaboration and continuous improvement.

Utilized QTest for efficient test execution and VDRT for effective test data gathering, optimizing testing processes, and enhancing productivity.

Identified, recorded, and thoroughly documented bugs in JIRA for complex stories, ensuring clear communication and follow-up with developers to facilitate timely resolution.

Led the transition of software development efforts to a test-driven development (TDD) process, bringing QA testing to the forefront of the development cycle, resulting in improved code quality, software functionality, and programmer productivity.

Conducted rigorous back-end validation testing by crafting SQL queries utilizing SSMS, ensuring data integrity and system reliability.

Assisted with user acceptance testing and defect tracking for new software releases, ensuring alignment with project timelines and quality standards.

Tracked quality assurance metrics and delivered testing reports to Managers and Directors, providing valuable insights into project status and quality performance.

Collaborated with on-shore peers and led the off-shore team by assigning tasks, gathering progress reports, and ensuring timely delivery of project testing.

Software Quality Analyst Consultant

Target Corporation – Brooklyn Park, MN

10/2019 – 07/2021

Conducted manual testing on the customer support Salesforce web application module, ensuring optimal functionality and user experience.

Tested the web portal front end for entering and processing orders, incorporating proper validation controls and customized error handling to enhance user satisfaction.

Conducted thorough testing on customized integrations, including custom tabs, fields, and reports added to the Salesforce application, ensuring seamless integration and functionality.

Performed rigorous compatibility testing on Chrome, Firefox, and Safari browsers for the Salesforce application, identifying and resolving any compatibility issues.

Tested workflow rules and role-based layouts for different staff members, validating system behavior under various user scenarios.

Proactively conducted regression testing to verify the efficiency of Salesforce modules after every new release, ensuring system stability and performance.

Utilized Postman to conduct testing on Salesforce APIs, ensuring reliability and functionality before handover to product data teams and ERP teams.

Coordinated with development engineers to prepare comprehensive test plans and ensure the functionality of all applications met quality standards.

Participated in the analysis of reported problems, providing constructive feedback to development and project management teams to facilitate timely resolution and process improvement.

QA Analyst I

RNXT Corporation - Plymouth, MN

03/2017 – 08/2019

Played a pivotal role as a core member of the software QA testing team, ensuring strict adherence to QA standards and meeting customer specifications.

Conducted comprehensive testing on both web and desktop applications for external clients, ensuring optimal functionality and user experience.

Analyzed business requirements and collaborated with technical analysts to clarify specifications, conducting thorough walkthroughs to ensure alignment with project objectives.

Verified defects and facilitated defect closure, maintaining seamless communication among QA, development, and business team members to streamline the resolution process.

Successfully tested a console application for electronic processing of orders (EDI 850), contributing to the enhancement of ERP warehouse processing and invoicing efficiency.

Participated in a software enhancement project involving the replacement of legacy Mail Order Manager with Microsoft Dynamics AX, ensuring a smooth transition and improved system functionality.

Conducted various types of testing, including Functional, Integration, Back End, and Regression testing, to identify and resolve software defects and ensure overall system reliability.

Performed Load, Stress, Stability, and reliability testing, enhancing software functionality and usability under varying conditions.

Generated weekly status reports outlining project progress, detailing the number of test cases executed, and highlighting any unresolved issues for effective project management.

Business Analyst

Primus Consulting - St. Louis Park, MN

03/2014 – 02/2017

Collaborated in the creation, preparation, and implementation of user stories, ensuring alignment with project objectives and stakeholder requirements.

Developed acceptance criteria and meticulously set up test scenarios for the testing team, facilitating comprehensive quality assurance processes.

Analyzed and defined user requirements, translating them into clear and concise system specifications to guide software development efforts effectively.

Conducted thorough walkthroughs of business processes, collaborating with fellow Business Analysts and Subject Matter Experts (SMEs) to share insights, clarify business needs, and devise optimal test strategies.

Conducted in-depth research and analysis of business operations, identifying inefficiencies and proactively proposing innovative solutions to enhance operational efficiency.

Documented all phases of system development under limited supervision, ensuring accuracy and completeness, and provided comprehensive onboarding documentation to facilitate seamless user adoption.

References will be provided upon request!

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