Program Manager / Project Manager

Deepak Kharbanda, pmp, psm

Mission Viejo, CA ****1 949-***-**** ********@*****.***

Profile

Experienced Project Manager with a proven track record of successfully leading complex initiatives across Revenue Systems & CRM, driving strategic objectives, and delivering tangible results

Background in managing complete software development lifecycles and overseeing e-commerce, mobile/web/desktop applications, and API integration projects

Skilled in overseeing global project teams, fostering collaboration, and enhancing team performance to meet project goals and milestones

Proficient in managing cradle-to-grave project lifecycles, including strategic planning, cost analysis, budgeting, scheduling, vendor management and scope management

Effective communicator with a demonstrated ability to interface with key decision-makers and ensure collaboration across cross-functional teams

Professional Experience

Indeed / Velocity Global Inc., – Remote, Austin, TX 2022 – 2024

Program Manager (Contract)

Successfully managed a portfolio of complex initiatives spanning multiple lines of business within Revenue Systems & CRM, including go-to-market, enterprise, product monetization, and tax programs, ensuring alignment with strategic objectives and delivering measurable results

Achieved 95% on-time project completion results and earned stakeholder satisfaction survey ratings of 5 on a scale of 1-5

Oversaw and directed global project teams, fostering collaboration and motivation to meet project goals and milestones, resulting in enhanced team performance and project success

Effectively managed cradle-to-grave project lifecycles on multiple concurrent projects, including facilitating strategic project planning, cost analysis, budgeting, scheduling, tracking, open issues list, implementation phases, communication, and scope management functions

Regularly interfaced with key internal stakeholders, including engineering, legal, localization, communications, and senior leadership on mission-critical and strategic priorities, and ensured collaboration across cross-functional teams

JF SHEA Co., Walnut, CA 2020 – 2022

Senior Project Manager (Contract)

Spearheaded the preparation of comprehensive project documentation, including project plans, status reports, and RACI matrices, for a $6M project, ensuring clear communication and alignment of project objectives

Played a key role in the identification and mapping of data to be migrated to a new external application, facilitating a seamless transition and minimizing disruptions to business operations.

Coordinated cross-functional teams during the successful execution of strategic new product initiatives and cost-saving projects across various consumer products and technologies, driving innovation and market competitiveness

Facilitated project workflow through the utilization of JIRA project management system, optimizing team collaboration and task prioritization for timely project delivery

D&D Concepts (Client: Apple e-commerce Mobile App), Anaheim, CA 2017 – 2020

Project Manager / Scrum Master (Contract)

Orchestrated and oversaw all project team activities, ensuring progress tracking, capacity planning, staff development, and internal process enhancements to optimize project performance

Collaborated closely with product owner and business stakeholders to maintain and prioritize the release backlog, ensuring alignment with project objectives and stakeholder requirements

Facilitated seamless end-to-end functionality of major integration-related products, guaranteeing comprehensive API connectivity from Azure integrations endpoints for enhanced operational efficiency

Concentrus, Diamond Bar, CA 2015 – 2017

Project Manager / Scrum Master

Orchestrated scrum ceremonies including sprint planning, daily stand-ups, and retrospectives, optimizing team collaboration and productivity

Spearheaded the end-to-end management of multiple concurrent projects, such as NetSuite HR and payroll software implementation, Warehouse Management Solutions Integration with NetSuite & Salesforce, and mobile e-commerce iOS and Android applications, ensuring successful delivery within scope and schedule

Pioneered the launch of several pilot projects for client Boost Mobile, facilitating enhanced customer engagement through features like ratings and reviews, and product comparison capabilities, driving increased customer satisfaction and loyalty

Colworx Tech, (Agency), San Francisco, CA

Project Manager 2007 – 2015

Business Analyst 2005 – 2007

Successfully managed the development and launch of a new SaaS product, driving a notable 20% increase in revenue within the inaugural year of launch, demonstrating strong leadership and strategic acumen

Supervised cross-functional teams dispersed across global locations including India and the U.K., fostering collaboration and synergy to achieve project objectives efficiently and effectively

Demonstrated proficiency in managing user experience (UX) across diverse platforms encompassing mobile apps, web-based applications, and desktop apps, ensuring seamless and intuitive user interactions

Directed the end-to-end execution of multiple concurrent projects, including custom web and mobile apps, and over 30 high-profile customer-facing iOS and Android mobile applications such as the 2016 U.S. Summer Olympics Team and Boston Marathon, facilitating successful project delivery and client satisfaction

Previous Career History: KPMG - Watford, UK, Business Analyst iRise - El Segundo, CA, Project Manager

CyberBills - San Jose, CA, Software Engineer AXA Equitable - New York, NY, Software Engineer

Education Certifications

Currently pursuing Masters of Business Administration, Pepperdine University

Bachelor of Science, Accounting, University of Phoenix

Professional Scrum Master (PSM) Project Management Professional (PMP) Certified

Technical Proficiencies

PROJECT MANAGEMENT TOOLS: MS Project, Asana, JIRA, Confluence, Smartsheet, Microsoft Office Tools, SharePoint, GSuite Tools, MS Teams, Slack, ServiceNow, Visio

ERP & CRM: NetSuite, and Salesforce

DATABASES: Access and MS SQL

DELIVERABLES: SRS (System/Software Requirements Specification), Define Scope Document, Use Cases, Requirement Traceability Matrix (RTM), Functional Specification Document (FSD), Activity Diagram, Use Case Diagram, On Boarding guide, Mockup (Layout), Requirements Repository Template (RRT), Training Material/User Guide Manuals, Master Feature List (MFL), Change Log Document and Issue Log Document

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