Customer Service Associate
Resume:
Resume
Saeedali Jakirali Sayyed
Room no. **th,Masjid Seth Chawl no.2,
Jamil Nagar,P.N. Road Bhandup West,
Mumbai 400078
Email – **************@*****.***
Career Objective:
To secure a challenging career and to utilize my talents where there is ample scope and growth for organization as well as individual development.
Professional Experience:
Infiniti Retail Ltd (Croma) A Tata Enterprises Mumbai
Designation : Senior Customer Service Associate.
Tenure : Aug 2019 to till Date.
Job Profile: -
Respond promptly and professionally to customer inquiries in person, by Phone, or by email.
Maintain an updated knowledge of the organization's products, services, and customer service policies.
Document customer interactions when necessary, compiling documents and forwarding information to Store Manager & department Manager.
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
Assist & Guide customer by giving them proper information to use the products.
Participate in training opportunities provided by the organization or by outside entities.
Establish and maintain goodwill with customers by using positive language and anticipating their needs.
Preparing Roster of Brand Staff
INFINX SERVICES PRIVATE LIMITED Mumbai
Designation : Process Associate (US Medical Billing)
Tenure : Feb 2018 to Aug 2019.
Job Profile:-
Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
Conversion of Insurance in Coding to claim & process the insurance.
Identifying and billing secondary or tertiary insurances.
Checking eligibility and benefits verification for treatments, hospitalizations, and procedures.
Reviewing & Updating Demographic process as per patients Documents.
Coordination on mail between Management & Employees.
Resolving errors which receive from Clients.
Helping to employees for solving any kind of process errors.
Maintaining Daily reports in excel to submit to Team leader.
Doing cross audits with team to avoid any further errors.
Updating points in Software which receive from Clients.
Preparation of Shift rosters with the help of Team leader.
FORDE SEARCH INDIA PRIVATE LIMITED Mumbai
Designation: FIELD EXECUTIVE (Networking)
Tenure : June 2017 TO Dec 2017
Job Profile:-
Attending Various Customers Location to install and setup of Wifi Router.
Solving Queries of Customers on calls as well as face to face to get satisfaction on certain product.
Maintaining Stock Inventory of Wifi Router & Issuance of Router to other Executives.
Guiding and helping customers to know complete manual about our product.
Maintaining shift of Executives to avoid any work hamper and customers escalations.
Submission of Reports on daily basis to Team leader.
Assigned branch office located in Bhandup to provide quick service to customers in Central zones.
Educational Qualifications:
Qualification
Percentage/ Class
University/ Board
Year of Passing
F.Y BSc it
-
Mumbai University
Pursuing
HSC
49.69%
Maharashtra State Board
2016
SSC
50.20%
Maharashtra State Board
2014
Achievements.
Awarded 5 times as Appreciation Certificates for Maximum Productive hours in Infinx Services.
Awarded 2 Times as Appreciation Certificates for Outstanding Performance in Infinx Services.
Complete Knowledge about MS-Office and can manage to resolve some errors pertaining to Computer softwares.
Personal Details:
Date of Birth :
21st June 1994
Nationality :
Indian
Languages Known :
English, Marathi, Hindi
Contacts:
Hobbies & Interests:
Music
To learn new things.
Driving
I hereby declare that all the above mentioned details are true to the best of my knowledge and belief.
Place : Mumbai
Date: / /2019 Saeedali Sayyed
Contact this candidate