Customer Service Quality Control
Resume:
John McLean Jr
Gray, GA *****
*********@*****.***
Professional Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than ten years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level driver position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Issue Analysis
Equipment Repair
System Troubleshooting
Quality Control
Equipment Maintenance
Component Replacement
Customer Service
Blueprint Reading
OSHA Compliance
Environmental Compliance
Preventive Maintenance
Information Tracking
Relationship Building
Works Well Under Pressure
Multitasking and Organization
Documentation and Reporting
Customer Interaction
Document Preparation
Work History
June 2022 - Current
24/7 ASAP Staffing - Macon, GA
Election Technician
Performed troubleshooting and diagnosis on malfunctioning equipment.
Delivery and pickup of Election equipmen.
Inspected equipment to identify areas of wear or causes of malfunctions.
Maintained compliance with regulatory standards and safety requirements.
Observed equipment operation to diagnose and troubleshoot reported issues.
Tested components and systems to evaluate performance and identify concerns.
Addressed routine equipment maintenance according to established schedule.
September 2021 - December 2021
418 Logistics - Forsyth, GA
Independent Contract Driver
Removed and unloaded packages from Box trucks for customer deliveries, using extreme care to avoid damage to goods.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Documented mileage, deliveries, pickups, customer issues and damages.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Completed preventive maintenance checks and basic repairs to vehicles.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
March 2020 - April 2021
Courier Solutions - Macon, GA
Medical Courier
Properly documented all specimens received using OnTime Mobile.
Communicated with dispatch and customers for accurate delivery information.
Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Delivered packages to customer doorsteps and business offices.
Escalated issues to supervisor for immediate remediation.
Tracked delivery status and updated customers for expected delivery time.
Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Followed safety procedures and regulations to protect packages and vehicles.
January 2019 - April 2021
Self-Employed - Gray, GA
Independent Contract Driver
Removed and unloaded packages from box trucks and vans for customer deliveries, using extreme care to avoid damage to goods.
Maintained telephone and radio contact with Broker to receive delivery instructions.
Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Documented mileage, deliveries, pickups, customer issues and damages.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Fastened chains, straps, covers, and binders to secure load during transit.
Inspected truck for defects and safe operating condition before, during and after trips.
Inspected load security and checked for damages.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
August 2009 - November 2011
Medical Center Of Central Georgia - Macon, GA
Lab Courier
Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Properly documented all specimens received using gegema.
Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Communicated with dispatch and customers for accurate delivery and pickup information.
Built professional relationships with customers and business partners to establish trust and credibility.
Obtained signatures for delivery documents and packages.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
Maximized processes by managing delivery schedules and prioritizing based on urgency.
Handled receipt, storage, identification and delivery of products and lab specimens for clients.
Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Tracked delivery status and updated customers for expected delivery time.
Escalated issues to supervisor for immediate remediation.
Delivered packages to customer doorsteps and business offices.
Followed safety procedures and regulations to protect packages and vehicles.
Education
Central Georgia Technical College Macon, GA
Micro Computers
June 1995
Southwest High School Macon, GA
High School Diploma
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