Project Management Business Analyst

RENETTA ENGLISH, BBA, MS, CSM

**-** ********* ****** **** Elmhurst, NY 11369 646-***-**** **********@*****.***

An experienced, disciplined, and highly motivated professional who has worked on a wide range of projects within both Private and Public Sectors. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen.

professional experience

NEW YORK CITY EMPLOYEES’ RETIREMENT SYSTEM, CITY OF NEW YORK, BK, NY 2021

Enterprise Project Management Office

Business Analyst Supervisor / Computer Systems Manager

●Assist in management of the day-to-day operational aspects of a 14-member team and act as a point of escalation for issues raised by those in the team (troubleshoot problems identified, initiate follow-up corrective actions).

●Manage resources in accordance with project schedule and lead liaison between IT and business teams.

●Rate and evaluate job performance of subordinates through observations, and record keeping.

●Manage User Acceptance Testing with Business Analysis Team and Business Users for the Legacy Replacement Project which uses SalesForce, Penfax and the Mainframe System. Escalate and discuss defect resolutions with the vendor Accenture and NYCERS Internal IT Teams.

●Work with the Chief Information Officer (CIO), IT - Business Support Services, Division Director, Enterprise Project Management Office, Deputy Director of Transformation, IT, Business Relationship Manager, Business Analysis & Analytics and Deputy Chief Information Officer Of Operations, IT - Business Support Services to discuss the Business Units Technology priorities to determine priority and work capacity of various technology, Project management and Business Analysis teams.

●Partner with business units Directors, Deputy Directors, and Staff to identify, develop and implement process improvement initiatives facilitated by technology capabilities or process re-engineering.

●Work with various business units to identify, propose, analyze, and evaluate solutions most effectively meet business and organizational needs and strategic/tactical goals.

●Assist project managers with scoping, estimation, reporting, scheduling, risk management, and communication as required.

●Participate in evaluations of As-Is process and analysis and documentation of To-Be process improvements in support of Business Process Reengineering efforts.

●Provide project teams with a clear understanding of business needs, requirements, and specifications.

●Product Quality Assurance: Ensure all deliverables meet the organization’s quality standards.

●Design process flows, write requirements (Business Requirement Documents), test plans, test cases using Confluence.

●Creation of System Mockups using Balsamiq.

●Document User Stories, Use Cases and System issues in Jira.

FINANCIAL INFORMATION SERVICES AGENCY, CITY OF NEW YORK, NY, NY 2008 – 2021

Information Systems

Project Lead / Business Analyst / Permanent Administrative Staff Analyst

●Managed implementation of systematic changes analyzed data issues, and implementation of new reports in Financial Management System as it relates to General and Capital Fund Budget.

●Assisted OMB in management of over $90 billion annual budget, assisted NYC agencies who in turn supported over 8 million NYC residents.

●Managed execution of FISA led projects – included assigning tasks to team members, communicated project status to provide management and coworkers with variances and problems encountered, provided timely status reports of projects to maintain implementation deadlines; conducted and participated in unit and staff meetings to keep management and coworkers informed of changes in programs, policies or procedures affecting unit and agency goals.

●Developed and managed projects, documented process workflows using tools like MS Project and Visio to successful implementation.

●Developed effective system and user acceptance test plans and oversaw successful completion of testing, included preparing test plans; tested cases to cover all conditions along with anticipated results, documented actual results from testing, and facilitated testing process with other units responsible for related programs.

●Augmented system testers or provided UAT testing; ensured delivered enhancements and changes corrected.

●Worked with software vendors and technical analysts to research problems and find and implemented solutions; analyzed application source code and data.

●Coordinated and ran simulations of business event processing (i.e., Financial Plan Generation, IFA Charge Processing, Vendor Check Fee Processing, FEMA/ Hurricane Sandy Grant Processing) using UNIX and analyze results using tools like Microsoft Access and TOAD.

●Analyzed and documented business requirements, testing scenarios, data input and output requirements for implementation of software updates, reports using Crystal and Business Objects and job schedule changes.

●Created, reviewed, and provided comments to Detail Design, Technical Design documents for new web based Financial Management System and Time Keeping System (CityTime).

●Investigated and resolved Financial Management System and Inter-Fund Agreement System software issues and defects reported by business user Office of Management and Budget (OMB), Independent Budget Office (IBO), Comptroller and others.

●Supported Office of Management and Budget in processing of various budgetary cycle events.

Southern New Hampshire University, Hooksett, NH 2016 – Present

Team Lead / Adjunct Instructor

●Provide consistent, constructive, instructor-specific feedback to 24 instructors throughout term.

●Complete formative and summative coaching matrices while providing specific, relevant, and accurate feedback to instructors.

●Assist faculty with initial questions related to academic technology (including third party vendor resources) and directing them to in-depth help from eLearning, Faculty Support, or the Help Desk.

●Complete pre-term organization and preparation work as required; and utilize team Blackboard shell to promote growth, share best practices, and keeping team informed of relevant policies and procedures.

●Communicate regularly with Assistant Dean on issues related to faculty performance and student success.

●Courses - Computer Platform Technologies, Business Systems Analysis and Design

COMPUTER SKILLS

Applications: SalesForce, Microsoft SharePoint, Confluence, Jira, Service Now SharePoint, FootPrints, Office 365, MS Project, Business Objects/ Crystal Reports, IBM Clear Quest, NYCAPS, UNIX, TOAD, WINSCP, TSO, ISPF, JCL INTERTEST-BATCH, Remedy Asset Management, Snag IT, Brightspace

EDUCATION

Master of Science, Information Systems, Pace University, New York, NY

Bachelor of Business Administration, Management Information Systems, Pace University, New York, NY

Certifications

Certified ScrumMaster, CSM, Lean Six Sigma Yellow Belt Certification

SUPPLEMENTAL EXPERIENCE

Queens Community Board 3, Queens, NY 2019 – 2021

Chairperson

●Chief Executive of the Board made up of 50 members. Preside at all monthly board meetings.

●Ex-Officio member of the 19 board committees which include Budget, Youth/ Education and Transportation Committees, Transportation, Health and Social Services.

●Consider needs of district which includes over 250,000 residents in East Elmhurst, Jackson Heights, and Corona.

●Cooperate with, consult, assist, and advise any public officer, agency, local administrators of agencies, legislative body, or Borough President with respect to any matter relating to the welfare of the district and its residents.

●Cooperate with Boards of other districts with respect to matters of common concern.

National Association of University Women, Queens, NY 2014 – 2020

National Financial Secretary

●Received all dues and monies (over 300,000 budget) of the organization (over 80 branches), turning them over to the Treasurer; developed National budget along with Treasurer and National l Finance Committee.

●Notified all Branches of Financial status and Membership count on a Monthly basis.

●Created and delivered detailed annual report at National Conference along with monthly reports to National Board of Directors and presented Financial Workshops at National Convention.

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