Payroll Specialist Customer Service

Enna Irizarry

*** ******* ****** ********, ** ***25 – **************@*****.*** - 718-***-****

EXPERIENCE

Alvarez and Marsal (Temporary Position/Robert Half)

November 2023 – February 2024, Payroll Specialist

Responsible for processing multi-state semi-monthly payroll using Workday.

Ensure accurate entry of employee salaries, draws, reported hours, bonuses, severance pay, deductions and garnishments.

Provide exceptional client experience through strong customer service in response to inquiries from employees, internal departments and outside vendors related to payroll inquiries within a timely manner.

Preparing and resolving all taxable wages adjustments for periodic, quarterly and year-end processing.

Assist with all Payroll, Absence and Time Tracking Workday testing as needed.

Prepare payroll reconciliations after each pay period, at quarter-end, and at year-end.

Ensure compliance of all statutory payroll related tax fillings and payments.

Actively engage and adapt to various technological enhancements with the goal of driving greater efficiencies and automation.

Freshly, Inc (Division of Nestle Corp after January 2023)

September 2021 – January 2023, Payroll Manager

Ability to interpret pay polices, - PTO, disability, workers compensation, 401k, benefits etc.

Monitors compliance with Department of Labor (DOL) FLSA regulations

Performs payroll analysis to ensure proper deductions are calculated and withheld correctly.

Verifies compliance with federal and state payroll tax requirements.

Ensures accuracy of semi and bi-weekly multi-state payroll for a total of 20,000 employees

May assist with annual financial statement audits, workers compensation and other internal audits.

Research new payroll pronouncements and make suggestions on implementation.

Ability to create and run reports to support accounting and other internal needs.

Performs payroll system maintenance and design.

Prepares relevant reports for management on a monthly, quarterly, and annual basis.

Compiles data from payroll sources for analysis

Ensures the timely completion of all payroll tax reporting requirements and the issuance of W-2s.

Monitors control procedures related to the preparation and disbursement of direct deposits of payroll checks.

Monitors the proper tax treatment of wages of international employees.

Special projects as it relates to payroll integration.

W.W. Weight Watchers Reimagined

2019 – 2021, Payroll Supervisor

Supervised a staff of ten Payroll Specialist whom, maintained and processed payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions. In addition, garnishments, manual check, termination, new hires, and health benefits.

Handled a high volume of multi-State payroll and auditing reports for the Payroll and Finance departments, for the purpose of maintaining a positive and concise Payroll finance correlation.

Educated current and potential Payroll Specialist on specific payroll-based software tutorial and internal upgrades.

Resolved Employee payroll matters in an expedient manner via Email, Slack Messaging and Zoom Video platforms.

Madison Square Garden, New York, NY

2018 – 2019, Payroll Specialist (Temp)

Maintained and processed payroll records and reports for accounting of salary/wages due, accruals, deductions and other payroll functions. In addition, union dues experience, garnishments, manual check, termination, new hires, and health benefits for over (4000) Employees.

Handled a high volume of calls covering full range of customer service, obtaining complete information for resolution of transaction in a prompt and professional manner

Established a rapport with current and potential customers. Educated current and potential customers on specific product, services and rate information in order to guide customer into appropriate services to suit their viewing needs and enabled them to make purchasing decision

Resolved delinquent account balances; entered account information into billing system to execute customer order, scheduled service installation and recorded account comments daily

The Waldorf Astoria, New York, NY

2015 – 2018, Payroll Specialist

Maintained and processed payroll records and reports for accounting of salary/wages due, hourly employee timecards, accruals, deductions and other payroll functions

Handled a bi-weekly and weekly Multi-State Payroll for a total of 6000 Exempt and Non-exempt employees.

Reviewed, analyzed, and checked payroll reports for accuracy and made necessary adjustments or corrections through journal entries or other established procedures

Satisfied any request made by the companies’ client-base and provided superior customer service, multi-state tax payroll garnishments, manual check, termination, new hires, health benefits

Care One, Fort Lee, NJ

2011 – 2015, Payroll Specialist

Handled Multi-State payroll of (11,000) employees for companies that include Partners Pharmacy and Ascend. Biweekly and weekly Multi-State Payroll processing including data entry changes for employees, interface management, and reconciliation of data

Experienced with multi-state tax procedures, garnishments, manual check, termination, new hires, health benefits medical, dental, disability, life insurance, PTO timecard changes, sick time and vacation

Worked with HR producing payroll reports and creating new reports if need

Processed employee verification letters and terminations

EDUCATION:

College of New Rochelle, New York, NY

June 2007, Bachelor of Arts Degree, Communications

SKILLS:

Microsoft Office Suite, ADP Workforce Oracle, E-Time, HRB, SAP ADP Execu-Pay, ADP PCPW PeopleSoft, ReportSmith, Paychex, ADP EV5 and Ceridian Time and Attendance, Pay eXpert and Kronos, WorkDay, UKG, Goggle Docs, Goggle Team, Adobe Acrobat and E-Signatures, Slack, Teams and Zoom Video Conferencing platforms.

Contact this candidate