Bartender Server Customer Service

Rachael Werntz

**** ******* ******

Coraopolis, PA 15108

412-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Customer-oriented Bartender Server with 10+ years experience in hospitality, restaurant, and catering industries. Expertise in mixing traditional cocktails and designing new drinks. Highly skilled at interpersonal communication and interpreting customers behaviors and moods to create and sustain safe bar and dining environments. Success in building rapport with customers and advancing company goals through the delivery of world-class service.

RELATED EXPERIENCE

Bartender/Server 02/22 – 11/22

Helltown Brewing, Pittsburgh, PA

• Knowledge of craft and microbrews

• Worked high volume shifts including nights and weekends

• Trained servers and bartenders

• Met and exceeded all guest requests with a kind and courteous attitude

• Knowledge of Pittsburgh area and activities

Bartender/Server 08/18 – 01/20

Bella Frutetto, Wexford, PA

• Responsible for greeting guests, taking their order, entering into Point of Sale (POS) system

• Verified orders by repeating back to guest

• Delivered orders using designated POS system

• Responsible for maintaining a cash drawer to balance at end of shift

• Replenished food and other serving items as necessary Bar Manager 12/15 - 08/18

Dorothy 6 Blast Furnace Cafe, Homestead, PA

• Improved customer engagement by delivering exceptional service while managing the bar and tending to all guest needs

• Created new beverage recipes

• Lead and coordinated the setup of special events and private parties

• Promoted upcoming bar events programs and weekly trivia game nights

• Assisted kitchen manager in maintaining adequate supplies and beer kegs for the bar and extended service area

Travel Bartender (Contract Basis) 02/05 - Present

Thumbtack, Pittsburgh, PA

• Customer Service Skills

• Knowledge of Variety of Drink Recipes

• Wine & Food Pairing

• Responsible Service of Alcohol Standards

• Physical Endurance, Stamina & Strength

EDUCATION

Kiski Area High School, Vandergrift, Pennsylvania

5/02

Kaplan Career, Associate Degree in Criminal Justice Specialized Computer Forensics 05/11

SKILLS

• RAMP Certified

• Positive Attitude

• Fast Learner

• Multi-Tasking

• Assess customers’ needs and preferences and make recommendations

• Mix ingredients to prepare cocktails

• Plan and present bar menu

• Check customers’ identification and confirm legal drinking age

• Restock and replenish bar inventory and supplies

• Stay guest focused and nurture an excellent guest experience

• Comply with all food and beverage regulations

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