Customer Service General Manager

SUMMARY

SKILLS

EXPERIENCE

ANGELICA MARQUEZ

**** * ***** *** ****, Tucson, AZ 85756 H: 520-***-**** ***.*********@*****.*** Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with a positive attitude.

Energetic work attitude

MS Office proficient

Inventory control procedures

Invoice processing

Organized

Cash handling accuracy

Flexible schedule

Time management

Adaptive team player

Dependable and reliable

Excellent multi-tasker

Cheerful and energetic

Strong communication skills

Active listening skills

08/2018 to 01/2019 Customer Service Agent

Coworx Tucson, AZ

AT&T calls

Confirmed that appropriate changes were made to resolve customers' problems.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Answered customers' questions and addressed problems and complaints in person and via phone.

11/2017 to 08/2018 Office Manager

Park N Fly Of T. I. A. Tucson, AZ

Provided scheduling and ensured timely and effective allocation of resources and calendars.

Performed billing, collection and reporting functions. Dispatched drivers.

Handled situations with multiple hotels.

01/2015 to 06/2017 General Manager

Villa Fresh Italian Kitchen Tucson, AZ

Managed restaurant operations, including hiring, coaching and mentoring a team of 20 sales representatives.

Drove sales by effectively managing several multi-units within the facility. Built and maintained loyal, long-term customer relationships through effective account management.

Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout. Hired, coached and trained staff and monitored performance in different states.

EDUCATION AND TRAINING

04/2009 to 06/2015 General Manager

See's Candies Tucson, AZ

Maximized revenue by identifying key long-term growth initiatives. Greeted customers and responded to customer inquiries. Monitored progress by establishing plans, budgets and measuring results. Built customer and employee loyalty and effectively implemented operational strategies.

Developed products and managed key accounts while maintaining key customer relationships.

Generated daily operational and sales reports for corrective action or continuous improvement.

2018 High School Diploma

Pueblo High Magnet School Tucson, AZ

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