Retail Supervisor Customer Service
Resume:
EDUCATION
Bachelor’s Degree in
Science of Information
Technology
Preston University
Ajman 2013
CERTIFICATIONS
Competence-Based
Qualification Level 2
Diploma in Retail Skills
LANGUAGES
Arabic & English
AHMAD SAAD
*****.*.********@*****.***
Dubai, United Arab Emirates
PROFESSIONAL SUMMARY
A passionate and commercially astute retail Sales Executive with over 7 years of retail experience with global organizations. I always delivered the business targets through aligning people and store activities to the business objectives and through building and maintaining solid relationships with internal and external stakeholders. WORK HISTORY
Store Supervisor (Watches & Accessories Specialist) Swarovski (Chalhoub group) Dubai, UAE
November 2017 – Current
Follow all relevant Retail policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner.
Escalate complex problems to the relevant person to ensure case issues are closed efficiently and in timely a manner.
Build and maintain guest experience standards to build strong loyalty.
Communicate with customers to assess and satisfy their needs, and meet or exceed their expectations.
Apply customer journey learning in interactions with Guests.
Achieve the sales target by using advanced sales techniques and product knowledge.
Focus on selling and upselling.
Participate with new ideas on how to improve sales.
Implement all merchandising as per the brand's visual merchandising guidelines.
Participate in cycle physical count.
Support all in-store marketing activities.
Receiving Direct Delivery professionally.
SKILLS
• Negotiation
• Creative
• Outstanding customer
service
• Customer feedback
management
• Communication
• Sales Techniques
• Retail
• Rostering
• Microsoft Excel
• Microsoft Word
• PowerPoint
• Problem Solving
• Customer Service
• Team Leadership
• Target driven
• KPI’s driven
• Clientilling relationship
• Staff recruitment and
training
• Boutique requirements
(VM, Pricing, etc.)
REFERENCES
Available upon request.
Sales Executive (Watches & Accessories Specialist) Paris Gallery Dubai, UAE
April 2015 - October 2017
Greeting customers with our Arabic hospitality signature service.
Provide customers with luxurious service standards and indulge them to be happy and satisfied to come back bringing more customers upon what they had themselves of satisfaction.
Solving customer's problems in the fastest and most efficient way and following up on their cases and requests making sure that I reach a higher level of service to the customers
Follow up with the service center by emails to follow customers' watches and accessories to make customers happy with the service.
Maximizing profit margin through collaboration with other sections increases sale value while maintaining and exceeding customers’ expectations leaving customers with nothing less than satisfaction and the wait for them just to come back again.
Maintaining a valuable customer database enhancing communication level during promotions, and events & following up with our customers.
Ensure stock of the showroom and daily counting and stock transfers.
Ensure annual counting and take care of stocks.
Making stock orders and customers' needed items.
Can manage the issues between staff and manage the all things the showroom needs.
Contact this candidate