Graphic Design Customer Service
Resume:
Kevin
Bright
Silver Spring, MD *****
W: ad5eyu@r.postjobfree.com
Skills
• Graphic Design
• Print Collateral
• Digital Printing
Adobe Creative Suite
(Photoshop, InDesign,
Illustrator, Acrobat)
•
Microsoft Office (Word,
Excel, Powerpoint)
•
• Communication skills
• Problem-solving abilities
• Leadership experience
• Web Content Management
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Proficient in troubleshooting problems and building successful solutions. An excellent verbal and written communicator with a strong background in cultivating positive relationships and consistently exceeding goals.
Experience
Identika Washington, DC
September 2020 - Current
Adobe Specialist
Identified customer needs and recommended quality improvements, creating perceived value for customers.
•
Generated customer support traffic capacity of over 400% within a two-year period.
•
Boosted production with automation to achieve objectives with lower material and time requirements.
•
• Managed numerous projects simultaneously to meet tight deadlines.
• Combined illustrations, text, product data, photos, and graphics as needed. Staples Bethesda, MD
April 2015 - November 2021
Production Lead; Print and Marketing Associate (Graphic Design Services) Accomplished daily printing production goals by working quickly, avoiding errors, and efficiently managing mechanical or other printing difficulties.
•
Handled production in a retail environment, including layout, printing, and proofing of customer materials (posters, invitations, business cards, and other print collateral).
•
Took the lead in identifying ways to train and improve the processing of jobs efficiently, customer interaction, and consultation on jobs.
•
Utilized design and administrative software (Adobe CC and Microsoft Office) for customer engagement and print job fulfillment in a fast-paced environment.
•
Met quality standards by reviewing and preparing files with Adobe Acrobat prior to printing.
•
Cultivated small business relationships through email and phone calls into the center.
•
The Creative Group, TCG Washington, DC
November 2012 - April 2014
Graphic Designer
Created design collateral for proposal teams, working as part of a graphic design team that supported federal and private contract clients.
•
Designed conceptual artwork, layouts, and edited PowerPoint decks for research professionals.
•
Converted and implemented Adobe InDesign layouts while adhering to strict guidelines for typography and editorial content.
•
Hanley Wood Washington, DC
July 2000 - November 2008
Production Artist
Responsible for editing and layout of the inside sales section of several housing publications, ad editing, and PDF creation.
•
Coordinated with the Production Manager for the implementation of a PDF workflow that decreased production time.
•
Archived incoming ad files and worked directly with print vendors to ensure the timely delivery of pages.
•
Flight-checked layouts submitted by clients, including making corrections to linked images and typography.
•
Education
Associate of Arts - Computer Service Technology
Prince George's Community College, Largo, MD
Contact this candidate