Customer Service Representative
Resume:
Olga Potts
West Palm Beach FL
Email: ad5et7@r.postjobfree.com
Ability summery
Quick learner
Excellent customer service skills, multitasking, managing high volume incoming calls, managing customers’ accounts, accepting customers credit cards payments, resolving customers problems, following companies guidelines, excellent phone etiquette, detail oriented, excellent observation skills, promoting companies products and services.
Experience in answering inquiries and obtaining information for patient’s families, physicians, nurses, customers, visitors
Providing services to Nurses, Physicians, patients, families, visitors.
Gathering, transcribing, managing, processing admissions, discharges, transfers, ordering unit supplies.
Excellent phone etiquette
Excellent knowledge of Basic dysrhythmias, EKG transcribing
Monitoring patient’s cardiac rhythms in hospital departments, interpreting and recording telemetry strips, accurate documentation, immediate reporting dangerous rhythms to nurses, equipment care.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints File and maintain records.
Transmit information or documents to customers, using computers, mail, facsimilemachine.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Multilingual (4 languages)
09/2023-03/2024 – Direct auto Protection North Palm Beach FL
Customer service representative/Auto insurance sales
Conducting 1000 outbound call a day, qualifying prospective customers, auto protection plan sale
08/2019- 08/2023
Self-employed artist
10/2022-11/2022 SNI staffing agency Tampa FL
Election observer, voters envelopes opener -contract
7/2020-11/2020 OneHealth Direct FL
Customer service representative
Contacting Medical offices regrading verification of medical supply purchases for the diabetic patients, billing
02/202-07/2020 Central Marketing Hudson FL
Telemarketer
Conducting political surveys on key issues, fundraising
11/2019-02/2020 Select staffing Tampa FL
Customer service -contract
Answering high volume inbound calls, placing orders, taking credit card payments, resolving customers complains, fraud prevention.
09/2019-10/2019 Express employment agency Pensacola FL
Server for nursing home cafeteria
Setting up tables before dining, taking customers’ orders, brining food to customers.
08/2017-07/2018 - AppleOne staffing agency, Chesapeake Virginia
Retail inventory specialist for Nordstrom store as needed.
Conducting retail inventory for Nordstrom Rack
Call center representative
02/2018-04/2018 National Wright to Work Committee Virginia Beach VA
Conducting surveys in all states on key issues, fundraising
Convention guest registrationrepresentative, Customer Service Representatives
09/2011 - 08/2017 Eastridge workforce solutions, convention division Las Vegas, NV
Registration of convention guests, greeting, taking surveys at major Las Vegas resorts and hotels and convention centers, also greeting at the convention’s lunches. l
Sales associate/cashier, Retail Sales persons
11/2015 - 01/2016 Macy's Fashion show mall Las Vegas, NV
Perfumes sales, customer service, cashier register work, opening, closing department.
11/2005- 01/2006 Banana republic Fashion show Mall Las Vegas, NV
Apparel sales, customer service, cashier work, greeting customers, and opening, closing store.
Cardiac Monitor Technician
07/2009 - 09/2011 Sunrise hospital and Medical center Las Vegas, NV
Patient data entry, application of portable cardiac monitor to patients, monitoring patients cardiac rhythms, analyzing EKG rhythms, EKG transcribing, filing EKG strips, accurate recording of telemetry strips, communicating information Doctors and RNs regarding patients cardiac rhythms
07/2006-06/2009 Home care help Las Vegas NV
EKG Monitor Technician/ICU secretary02/2004 - 06/2006 Spring Valley hospital Las Vegas, NV
Patient data entry, application of portable cardiac monitor to patients, monitoring patients cardiac rhythms, analyzing EKG rhythms, EKG transcribing, filing EKG strips, accurate recording of telemetry strips, communicating information Doctors and RNs regarding patients cardiac rhythms
I was trained to work as a ICU unit secretary as needed, which included providing services to Nurses, Physicians, patients, families, visitors.
Gathering, transcribing, managing, processing admissions, discharges, transfers, ordering unit supplies.
Education and Training
2004-2006 College of Southern Nevada Las Vegas, NV -associate degree in general studies
2004 College of Southern Nevada Las Vegas NV Basic Dysrhythmia s interpretation certificate
1986-1991 Dnipropetrovsk Medical institute, Ukraine
Other Languages: Russian/Ukrainian fluent speaking, reading, writing
Spanish beginner /intermediate level speaking, reading, writing
BLS certificate 2023-2025 –American Heart Association
Basic EKG interpretation certificate –College of southern Nevada 2004
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