Customer Experience Service

KOCHAIH IBRAHIM & +212-***-***-***

® ***************@*****.***

Head waiter 9% Oujda, Maroc

PROFILE

lam a hotel service professional with extensive experience in various renowned establishments. My expertise lies

in managing teams and ensuring an exceptional customer experience. My command of languages, particularly

English and French, strengthens my ability to communicate effectively in a multicultural environment.

EDUCATION WORK EXPERIENCE

© 2020 - Today

Diploma in Catering Service GaaigHotl

Technician

Head waiter

Institute of Hétel and Catering (ISHR)

+ Led a high-performance team to ensure superior service anda

2010 - 2011, Oujda

welcoming environment.

«+ Implemented training programs to improve staff skills.

BAC in modern literature

Lycee Oujda

Jul, 2009 Oujda

© 2019 - 2020

Hotel Oasis Sadia

Head waiter

+ Implemented strategies to improve operational efficiency and

customer satisfaction.

« Managed the food budget and optimized costs while maintaining

SKILLS quality.

2017 - 2018

Hotel Xaluca Arfoud

+ Quality customer service Head waiter

+ Team management

* Evannicowrdinarer * Coordinated restaurant operations to ensure smooth service

and maximum customer satisfaction.

+ Reservation management * Established relationships with repeat customers to ensure their

loyalty.

+ Food cost management

© 2016 - 2017

+ Problems solving Hotel Melia Sadia

Head waiter

Supervised and trained a team of servers to optimize operational

efficiency.

LANGUAGE * Managed special customer requests and proactively resolved

issues.

+ Arabic: Mother Tongue % 2014 - 2016

Hétel Belive Sadia

+ French: Good level Server

+ English: Basic concept + Provided top-notch service while ensuring custe

satisfaction )]

* Managed reservations and coordinated specia 4

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