Customer Service Representative

Veronica Smart

*** ********** **, *** *, Greenville, MS 38701 - 662-***-**** - ad5eql@r.postjobfree.com

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to

company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with

customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

© Microsoft Office Suite: Excel, Power Point,

Publisher, Word, Access

¢ Operating Systems: MacOS, iOS, Windows 7/8/10

Exceptional judgment and strategic planning,

thinking skills and interpersonal skills.

¢ Ability to work professionally with sensitive

items/materials, proprietary data and information

while maintaining Confidentiality; record keeping

and multi-tasking skill set.

Experience

Concentrix

Customer Service Representative

Exhibits excellent organizational and problem-

solving skills and displays a strong work ethic.

Customer Relationship Management (CRM)

Ability to effectively and properly document and

summarize conversation details

July 2021 to August 2023

¢ Answered customer inquiries and provided accurate information regarding products and services.

e Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

¢ Maintained detailed records of customer interactions, transactions and comments for future reference.

BroadPath Healthcare

Member Service Representative

October 2020 to July 2021

¢ Answered incoming calls regarding membership benefits and services.

¢ Handled customer complaints in an efficient and courteous manner.

e Adhered to all applicable policies, procedures, regulations, and laws.

¢ Maintained accurate records of member interactions and transactions.

Education and Training

Greenville High School

High School Diploma

Greenville, MS

References

e Available upon request

May 2020

Contact this candidate