Customer Support Specialist
Resume:
JERNOLD PARKER
***********@*****.***
**PROFESSIONAL SUMMARY**
Customer-focused and detail-oriented professional with a proven track record in providing exceptional customer support. Skilled in resolving inquiries, managing escalations, and ensuring customer satisfaction. Strong communicator with a passion for delivering professional service and building positive relationships.
**EXPERIENCE**
**Customer Support Specialist**
Texas Western Xpress LLC - Houston, TX
*03/2022 - Present*
- Respond promptly to customer inquiries via phone, email, and chat, addressing concerns and providing accurate information.
- Resolve customer issues effectively and efficiently, ensuring high levels of satisfaction and retention.
- Collaborate with internal teams to troubleshoot technical problems and escalate complex issues as needed.
- Maintain detailed records of customer interactions and transactions using CRM software.
- Contribute to process improvements by identifying recurring issues and suggesting solutions.
**Transportation Nitrogen Specialist**
Ourco Supply - Houston, TX
*09/2018 - 03/2022*
- Safely operated vehicle in compliance with DOT regulations, ensuring timely delivery of nitrogen supplies to customers.
- Conducted pre-trip and post-trip inspections, reporting any maintenance issues and ensuring equipment safety.
- Provided outstanding customer service, addressing inquiries and resolving delivery-related issues.
- Contributed to sales growth by building strong relationships with customers and promoting additional products/services.
**Route Supervisor**
Green's Blue Flame - Houston, TX
*06/2015 - 09/2018*
- Managed a team of drivers to optimize route efficiency and meet customer delivery requirements.
- Resolved customer complaints and concerns promptly, ensuring high levels of satisfaction.
- Implemented safety protocols and ensured compliance with OSHA regulations.
- Conducted performance evaluations and provided training to improve driver performance.
**Driver**
Ferrellgas/Blue Rhino - Houston, TX
*12/2014 - 06/2015*
- Delivered propane to residential and commercial customers, adhering to safety guidelines and DOT requirements.
- Conducted daily vehicle inspections and maintenance to ensure safe operation.
- Provided excellent customer service, addressing inquiries and ensuring timely delivery of products.
**EDUCATION**
Bachelor of Arts in Fine Arts
Dillard University - New Orleans, LA
*December 1995 to December 2000*
**CERTIFICATIONS and LICENSES**
- X Endorsement
- Hazmat Endorsement
- TWIC Card
- CDL A
- Air Brake Endorsement
- Tanker Endorsement
- Doubles/Triples Endorsement
- Medical Card
**SKILLS**
- Excellent communication skills
- Problem-solving abilities
- CRM software proficiency
- Strong attention to detail
- Commitment to customer satisfaction
Contact this candidate