Customer Service Property Manager
Resume:
Zuwhan Gaston
Hermitage, TN *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
ZRS Property Management - Nashville, TN
October 2022 to Present
• Responsible for providing current and prospective residents with the best possible customer service to retain residents and lease apartments
• Reports to the property manager
• Greet prospective residents and give tours while determining housing needs, preferences, and close leads
• Prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks)
• Collect security deposits, rent, and any other charges associated with resident move-ins
• Communicate all lease and community policies to new and current residents
• Follow up with all leads and prospects that did not lease
• Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate
• Seek out new residents with creative marketing techniques
• Manage the lease renewal process
• Respond timely to all calls, emails, and site visits Caregiver/Personal Assistant
Self Employed - Nashville, TN
April 2017 to Present
Caregiver/Personal Assistant
Assisting with Health Care needs
• Provides companionship and assistance to clients during daily activities.
• Transport client to appointments and to run errands.
• Assist with transfers and ambulation for client.
• Assist with meal prep and medication reminders.
• Provide assistance with follow up exercises after physical and occupational therapy.
• Helping clients and their families manage their daily activities and lives in their homes.
• Providing support and assistance with household duties. Leasing Consultant
InterSolutions, LLC - Nashville, TN
July 2022 to October 2022
• Responsible for providing current and prospective residents with the best possible customer service to retain residents and lease apartments
• Reports to the property manager
• Greet prospective residents and give tours while determining housing needs, preferences, and close leads
• Prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks)
• Collect security deposits, rent, and any other charges associated with resident move-ins
• Communicate all lease and community policies to new and current residents
• Follow up with all leads and prospects that did not lease
• Ensure apartments are move-in ready by inspecting, and adding last-minute touches when appropriate
• Seek out new residents with creative marketing techniques
• Manage the lease renewal process
• Respond timely to all calls, emails, and site visits Covid 19 Vaccine Scheduler
Xtend Healthcare - Nashville, TN
January 2021 to October 2021
• Speak with customers over the phone in order to schedule, remind and follow up on appointments
• email or mail reminders to customers or clients when appropriate
• Add, cancel or make changes to appointments in the organization's schedule
• Perform patient intake, including the completion and filing of all necessary records
• Resolve appointment conflicts for staff and customers or clients
• Schedule staff coverage in order to ensure the company's best operations standards
• Produce and process schedules and reports as they are requested by administrative staff, customers or clients
• schedule the manufacturing production or transfer (i.e. trucking) of products A/V Stagehand
Convention Production Rigging - Nashville, TN
June 2018 to January 2019
• Load and unload props and materials from trucks.
• Assemble and disassemble parts.
• Set up lighting, props, and microphones.
• Move and rearrange furniture.
• Unload and set up road cases.
• Perform spotlight operation during shows.
• Set up risers and musical equipment.
• Ensure props are affixed properly.
• Assist with video, sound, and light production.
• Disassemble and store sets.
• Ensure props are present at beginning of scene and taken away at end.
• Set up flats.
• Dismantle scenery and other set pieces.
• Work with electricians and lighting assistants.
• Set up lights and microphones.
• Produce music by operating sound system.
• Help carpenters build and install scenery.
• Open and close curtains.
• Clean up stage and backstage area after performance.
• Operate scenery-moving machinery.
Production Administrative Assistant
Gannett Co., Inc - Nashville, TN
2014 to 2017
• Performs administrative and office support activities for multiple supervisors.
• Extensive internet research, create and manipulate spreadsheets in Microsoft Office Excel.
• Field telephone calls, receive and direct visitors, word processing, manage multiple projects and presentations.
• Outbound Telemarketing Sales Representative
• Delivered sales talks from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
• Contacted businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explained products or services and prices, and answer questions from customers.
• Obtained customer information such as name, address, and payment method, and enter orders into computers.
• Adjusted sales scripts to better target the needs and interests of specific individuals. Board Operator
FW Robbert Broadcasting - Nashville, TN
2007 to 2013
• Played and recorded broadcast programs using automation systems.
• Controlled audio equipment to regulate the volume and sound quality during radio and broadcasts.
• Selected sources from which programming will be received, or through which programming will be transmitted.
• Maintained programming and transmitter logs, as required by station management and the Federal Communications Commission.
• Monitored strength, clarity, and reliability of incoming and outgoing signals, and adjust equipment as necessary to maintain quality broadcasts.
• Reported to supervisor and/or engineer equipment problems, ensured that repairs are made. Freelance Marketing Rep
Anthem Optimization - Nashville, TN
February 2012 to September 2012
• Performed cutting-edge social media link building services for a wide range of clients.
• Provided online marketing SEO services for a wide-range of local and national organizations.
• Interacted on blogs and forums.
Social Media Manager
BULLSEYE MARKETING, LLC - Nashville, TN
January 2010 to June 2010
• Implemented the social media strategy with relevant social media techniques to corporate culture of all the company's products and services.
• Managed social media campaigns and day-to-day activities. Duties include online advocacy, writing editorial, promotions, etc.
• Managed Facebook, Twitter, YouTube, Vimeo and other similar community sites, posting content on relevant blogs, and into social applications.
• Allocated the companies social media spaces, engaging in dialogues and answering questions where appropriate.
• Monitored the impact of social media programs, and analyze, review, and report on effectiveness of campaigns to maximize results.
Video Editor Intern
BULLSEYE MARKETING, LLC / Nashville Country Club - Nashville, TN April 2009 to October 2009
• Organized raw footage into a continuous whole according to scripts or the instructions of directors and producers.
• Edited films to insert music, dialogue, and sound effects, to arrange films into sequences, and to correct errors, using editing equipment.
• Reviewed assembled videos on monitors to determine if corrections are necessary.
• Operated and set up computer editing systems, video switching equipment, and digital video effects units to produce a final product.
• Compressed, digitized, duplicated, and stored audio and video data. Call Center Representative
Gaylord Opryland Resort and Convention Center - Nashville, TN February 2007 to April 2008
• Relayed or routed written or verbal messages.
• Performed administrative tasks, such as accepting orders, scheduling appointments or sending and receiving faxes.
• Made and confirmed reservations.
• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Recorded guest comments or complaints, referring customers to managers as necessary.
• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Administrative Assistant
Novant Health - Winston-Salem, NC
October 1998 to August 2001
• Administrative assistant for the radiology and cardiovascular departments.
• Provided support services to the management team in planning and coordinating departmental activities.
• Identified issues; recommend solutions; and implemented decisions in daily operations under supervision of the management team.
• Utilized various software applications to identify and record confidential medical information that impacts patient care.
• Responded to inquiries of staff and other departments within UC Health.
• Performed general office duties, maintained files, and assisted with special projects. Education
Diploma of Arts in Music Education
Valor Christian College - Canal Winchester, OH
Some College Classes in Video Production
The Art Institute of Nashville - Nashville, TN
High school diploma or GED
Skills
• Administrative Assistant (10+ years)
• Excel (3 years)
• Mac OS X (10+ years)
• PC (10+ years)
• Windows (10+ years)
• Microsoft Office (10+ years)
• Office Equipment (10+ years)
• Dispatch (1 year)
• Video Editing (2 years)
• Video Production (2 years)
• Social Media Management (Less than 1 year)
• Telephone Skills (10+ years)
• Multi-Line Phone System (10+ years)
• Data Entry (10+ years)
• Clerical (10+ years)
• Customer Service (10+ years)
• Branding
• Search Engine Optimization (SEO)
• Digital Marketing
• Public Relations
• Fashion Retail
• Camera Operator
• Filming
• Content Management
• Negotiation
• Caregiving
• Office experience
• Yardi
• Property leasing
• Microsoft Office
• Office experience
• Presentation skills
• Sales
• Fair Housing regulations
• Customer service
• Leadership
• Google Suite
• Negotiation
• Marketing
• Personal assistant experience
• Clerical experience
• Public relations
• Windows
• Retail sales
• Social media management
• Load & unload
• Fashion retail
• Outbound sales
• Branding
• E-commerce
• Order entry
• Mac OS
• Digital marketing
• Content management
• SEO
• Facebook Advertising
• Video editing
• Order management system
• Microsoft Outlook Calendar
• Property management
• Operating systems
• Telemarketing
• Upselling
• Call center
• Outbound calling
• Customer support
• Customer relationship management
• Computer skills
• Communication skills
• Software troubleshooting
• English
• Analysis skills
• Relationship management
• Operations management
Certifications and Licenses
CNA
Driver's License
December 2016 to December 2024
Assessments
Administrative support professional fit — Proficient April 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Very proficient audio recording, programming and editing skills. Qualified to work with multiple operating systems and programs including, Windows (Microsoft Word, Excel, and PowerPoint), Mac OS, and Linux.
Ability to multi-task in challenging situations and meet specific guidelines. Excellent listening skills and capacity to work with minimal supervision. Administers above average communication skills and ability to pay attention to details.
Contact this candidate