High School Call Center
Resume:
**************@*****.***
Jackson, MS
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Detail-oriented
Time and Team management
Data analysis
Call center
Trust Officer
Lead management/sales
Strong communication skills
Microsoft word
High School Diploma
Jim Hill High School
2008-2010
Senior Resolution Coordinator
Walmart.com
Review accounts with a history of discrepancies within their orders. Review accounts for fraudulent activity while using multiple systems. Review accounts and determine if a return or replacement can be issued. Review accounts for closure if fraudulent activity is found. Review accounts for delivery photos, signatures, to determine if refunds can be issued for account
Take escalation calls from tier 1 regarding closed accounts, canceled orders, canceled memberships.
2023-Current
L A N G U A G E S
English
A D R I A N N A C O O K
C U S T O M E R S E R V I C E
S P E C I A L I S T
Lead Manager
Atlas Property Investors
First contact on new leads that enter the CRM database. Gather information from the seller about the property, getting detailed information on repairs and renovations that have occurred. Uncover motivation for selling, lay out time line for selling process. Run comps on the neighborhood, getting a general idea of what the housing market is in the are in the area
Set in person appointments and get contacts signed and deals closed for sale. 2020-2022
I am a self motivated Senior Resolution Coordinator with 8+ years of excellent customer service communication skills. I have worked for a varity of compaines from each I was able to grow my skills and knowledge for what I know as top tier customer service. I am currently seeking employment within a company where I can showcase the many skills that I have acquired over the years.
**************@*****.***
Jackson, MS
C O N T A C T
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Detail-oriented
Time and Team management
Data analysis
Call center
Trust Officer
Lead management/sales
Strong communication skills
Microsoft word
High School Diploma
Jim Hill High School
2008-2010
Fresh Food Specialist
Circle K
Prepared different menu items in accordance to state and compnay guidelines and procedures.
Ensured all items were properly rotated according to FIFO method. Ensured all temperture and preporation logs were completed. Followed saftey guidelines for operating commercial equipment. Ensured all items were ordered from the merchant ensuring all were at correct temp at time of receiving.
2018-2020
L A N G U A G E S
English
A D R I A N N A C O O K
C U S T O M E R S E R V I C E
S P E C I A L I S T
Customer Care Specialist
Kelly Connect
Assisted customers who had issues with their personal devices. Assisted customers who had issues with purchases made through their devices/accounts
Located accounts that were used as phisihing accounts in order to obtain currency fromcustomers, in term retreving gift cards and apple pay payments sent
Closed and opened accounts, assisted customers with account recovery 2017-2021
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