Customer Service Support Specialist
Resume:
FRANCO BARRANCA
** ******** *****, *******, ** E*C 0B5
ad5eki@r.postjobfree.com
SUMMARY & SKILLS
Dedicated and customer-focused professional with proven ability to deliver exceptional service. Strong team player with adaptability and efficiency. Fluent in Spanish and English.
EXPERIENCE
Mar 2018 - Jul 2019
Customer Support Specialist
Hexacta. Buenos Aires, Argentina
• Responded to user queries and resolved issues promptly via Jira, ensuring a high level of customer satisfaction.
• Conducted meetings with users to gather detailed information about their concerns, facilitating efficient issue resolution.
• Contributed to the development of a comprehensive FAQ section, enhancing documentation and user support.
• Provided valuable metrics on issues and solutions, aiding in continuous improvement and application enhancements.
Jan 2006 – Jun 2006
Retail Store Associate
Falabella. Buenos Aires, Argentina
• Product Restocking: Efficiently managed restocking activities, ensuring the showroom remained well-organized and fully stocked at all times.
• Showroom Maintenance: Maintained a clean and orderly showroom, enhancing the overall shopping experience for customers.
EDUCATION
September 2023 New Brunswick Community College
Location: Moncton, New Brunswick
Information Technology: Web & Mobile Applications Development Expected Graduation: July 2025
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