Customer Service Representative

Shaquida Perdue

Mansfield, OH *****

****************@*****.***

567-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

STARTEK - W Mansfield, OH

November 2015 to May 2019

Assisted customer over the phone with billing issues making payments. Educating customer with insurance benefits processing claim and etc. Strong ability to Multitask used up to two monitors at a time. Experience call volume of 50 to 150 calls a work day Customer Service Representative

STARTEK

2008 to 2011

Customer Service Representative

Infocsion

2007 to 2008

Inventory Specialist

WIS

2006 to 2008

Education

High school or equivalent

Kaplan University

Skills

• Customer Service team, lead keeping, inventory, computer skills, dealing with customer one on one, escalation specialist (5 years)

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Bilingual

• Multilingual

• Technical Support

• Administrative Experience

• Computer Literacy

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