Team Member Customer Service
Resume:
JEAN BRAGA
Wethersfield, CT *****
(C) 860-***-****
E-mail: ad5eiw@r.postjobfree.com
OBJECTIVE:
To obtain a position in the phlebotomy field where I can utilize my strong organizational and communication skills. My ability to work independently and as a team member along with the diversity of experiences I possess will positively impact any organization.
ADMINISTRATIVE SKILLS:
Computer knowledge on Microsoft Excel, Word and Outlook. Also with One Write Plus, AIA forms, QuickBooks 2006 and various payroll programs. Telephone technique, typing, filing and bookkeeping.
LANGUAGES: Fluent in Portuguese
PROFESSIONAL EXPERIENCE
2018 - Present, MGM Springfield, Springfield, MA
Cocktail Server
Provide a service or assistance to meet the needs of a guest, client or customer.
Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in a very high paced and stressful environment and works well under pressure.
Interacts with guests while taking drink orders; to include up-selling and delivering high quality drink orders to the guests in a timely manner.
Maintain assigned areas by keeping them clean and picking up glassware throughout the casino.
Performs other related duties as assigned.
2019 - 2020, Sterling Labs, Wethersfield, CT
Phlebotomist
Perform blood collections by venipuncture and capillary techniques for all ages
Collect specimens and drug screens
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Provide superior customer service to all patients
Travel to additional sites
2014 -2015, Quest Diagnostics, Glastonbury CT
Phlebotomist
Excellent phlebotomy skills including pediatric and geriatrics
Good organization skills to handle multiple priorities while remaining calm
Ability to work with many diverse people
Capable to handle multiple priorities in a high volume setting
2007- 2017, Mark Lagan, Rocky Hill, CT
Personal Assistant & PCA
Provided assistance with ADL's.
Dispensed and maintained records of all prescribed medication.
Scheduled personal appointments and provided transportation.
Maintained household finances.
2013 - 2016 Hooper Holmes, Braintree
Phlebotomist (Traveling within the Great Hartford Area)
Submits accurate time and travel logs as directed by management and on time.
Perform venipuncture on home bound patients geriatric, adult and children in all areas of Connecticut.
Collects specimens according to established procedures and centrifuge specimens as well.
Label and Package specimen for transport.
Perform blood pressure, vitals and weight.
Fax service orders to phlebotomy services office and drop of specimen.
2012 - 2013, Saint Francis Hospital, Hartford, CT
Phlebotomist/Traveling Independent
Performed venipuncture and capillary technique for patients of all age groups.
Prepared and organized patient specimens for testing.
Delivered blood samples to various departments as required.
Performed laboratory computer operations
Utilizes standard procedures for the maintenance of positive identification.
2008 - 2012 Independent Living Solution, Waterbury, CT
(ILST) Independent Life Skill Trainer
Assist with ADL'S, interpersonal skills, documentation.
Support consumers with emotional or behavioral issues.
Teaching training and assisting consumer with life goals
Assist consumers to obtain the highest level of functioning possible in the community.
Work with consumers between the ages of 16 and 55.
1997 - 2009, Braga Landscaping, Inc., Hartford, CT
Administrative Assistant
Coordinate daily events with employees and business clientele.
Oversee all fiscal aspects of operation including scheduling, operations reports, and budgetary guidelines, invoicing inventory control and customer budgets.
Maintain payroll and work schedules for employees.
Supervise and coordinate customer scheduling and job completion.
Maintain customer service and customer relations.
Accounts payable and receivable.
2004 - 2006, The Greater Hartford Association for Retarded Citizens, Inc., Hartford, CT
Leisure Enrichment Program
Assist and instruct adults with mental and physical disabilities with ADL's,
leisure activities and recreation.
Assist in therapeutic programs for development of clients' capabilities and self esteem
Provided instruction and guidance to clients to develop personal hygiene
and personal relationships.
1995 - 1997, Armand Legault, Newington, CT
Personal Assistant & PCA
Provided assistance with ADL's.
Dispensed and maintained records of all prescribed medication.
Scheduled personal appointments and provided transportation.
Maintained household finances.
VOLUNTEER EXPERIENCE
2004 - 2010 Provide assistance and support to foster children in a home environment. Adults, ages 16-55, with challenges. ( health, developmental delays, rehab)
Provide behavioral and emotional support in an afterschool program.
EDUCATION:
2011 Hartford Hospital School OF Allied Health
Certified Phlebotomist completed 120 sticks and performed the task in accordance with NCCLS standards for Venipuncture and the acceptable protocol, 2012 currently performing venipuncture.
1995 Central Connecticut State University New Britain, CT
Majored in business education
1994 Newington High School Newington, CT
Graduate
References available upon request
Contact this candidate