JODI R. POLLARD
Indianapolis, IN ***** • 317-***-**** • ad5ehh@r.postjobfree.com
OFFICE MANAGEMENT, ADMINISTRATIVE ASSISTANT
To seek a position as an Office Manager with/for INSERT COMPANY NAME in their Indianapolis office. Core Competencies & Strengths Include:
• Office Management • Training
• Sales & Marketing • Data Entry
• Skilled Customer Service • Filing / Document Management
• Tax Preparation • Organized
• Accounting • Detail Oriented
PROFESSIONAL EXPERIENCE:
1040TAXBIZ, Indianapolis, Indiana 2010 - Present
Office Manager
• Maintains office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Achieves financial objectives by scheduling expenditures; analyzing variances; initiating corrective actions.
• Contributes to team effort by accomplishing related results as needed. Tax Preparer
• Compute taxes owed by following tax code.
• Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
• Assist taxpayers by using their federal, state and local codes so that clients receive the maximum benefit permitted under the law of government.
• Advise against potential tax liabilities.
• Review financial records such as income statements and documentation of expenditures.
• Interview clients to get a thorough picture of financial situation.
• Verify totals on past forms for accuracy.
• Calculate and invoice for form preparation fees.
• Resolve customer complaints.
• Recommend additional products and services.
• Prepare tax returns using electronic filing software.
• Ensure a copy of the completed return is provided to the customer. CITY OF INDIANAPOLIS, Indianapolis, Indiana 2002 - 2010 Identification Officer
• Provided customer support by answering, screening, researching, advising, recording, and processing all customer requests from citizens, elected officials, agencies, and City / County employees.
• Provided document management by reviewing and revising reports and documents for accuracy and completeness; make copies; setup / maintain filing system; utilize equipment to send correspondence to agencies and individuals.
• Provided mail processing by receiving, stamping, and / or distributing correspondence, memos, deliveries, and supplies.
• Provided sales and cash management by selling documents, receiving payments, and balancing cash registers.
• Fingerprinted citizens requesting background checks, visas, or gun permits. JODI R. POLLARD
Indianapolis, IN 46229 • 317-***-**** • ad5ehh@r.postjobfree.com STATE OF KANSAS, Wichita, Kansas 1998 - 2002
Court Clerk VI
• Filed and recorded case pleadings; data entry; set hearings; maintained calendar.
• Assisted in docket preparation; received / disbursed monies; completed judicial reports.
• Provided information and assistance to justices / judges, attorneys, law enforcement agencies, and the public. EDUCATION:
Surgical Technology 2013
Ivy Tech Community College, Indianapolis IN
• Preparation in the surgery field or labor & delivery as a Surgical Assistant.
• The Surgical Technology program accepts a limited number of students each year. High School Diploma
Wichita South High School, Wichita KS
PROFICIENCIES:
Typing ~45 WPM, Tax Preparation Software, Windows Office Software Suite, Conflict Resolution. References available upon request