fraud/risk analyst

BONNY GOMEZ

Cordon, Isabela **** +639********* *********@*****.***

SUMMARY

Trustworthy with years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Motivated with years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.

Responsible, passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance.

EXPERIENCE

07/2019 to 02/2022

Technical Support Representative

Teleperformance - Taguig, Philippines

● Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.

● Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.

● Asked customers targeted questions throughout troubleshooting to determine smart solutions.

● Provided clear and concise step-by-step technical support to guide clients.

● Used support tickets to track and speed up incidents.

● Logged and completed reports to submit technical details to management.

● Used remote access to navigate and link to customer computers.

● Identified system performance issues, providing swift remedial action. 08/2022 to I currently work here

Fraud and Risk Analyst

Ubiquity - Bonifacio Global Center, Philippines

● Collaborated with team and lending institutions to reduce risks and assist with decision process.

● Collected and validated risk information from businesses to interpret and provide assessments, using good judgment and analytical skills.

● Evaluated risk information to submit standard and ad hoc risk reporting for board, committees and management.

● Also Reviewing accounts for possible fraud or a dispute abuser. SKILLS

● Had the knowledge for

words and excel.

● Fast learner.

● Have Integrity at work.

● Can keep up on any fast

phased Job.

● can handle stress.

EDUCATION

06/2019 to 06/2019

Bachelor of Arts: English language

Isabela State University - Echague, Isabela

03/2015 to 03/2015

Diploma of Higher Education: Secondary Education

Saint John Berchmans Highschool - Cordon, Isabela

03/2011 to 03/2011

Diploma of Higher Education: Elementary

Cordon South Central School - Cordon, Isabela

HOBBY AND INTERESTS

● Love nurturing plants and planting plants.

● Reading.

● Trimming and harvesting fruits from my parents' little farm.

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