Customer Service Client Services

RUQAIYAH Y. MCKEE

*** ********* **** ********, ** 30213

Phone: 470-***-**** Email: *************@*****.***

Client Services Specialist

Providing Exceptional Service…Building Loyal Relationships…Solving Issues

More than seven years successful experience in Customer Service/Administrative support with recognized strengths in account maintenance, problem solving, and trouble-shooting. A team player, with the ability to adapt to various environments. Highly competitive, passionate, persuasive and articulate, able to diffuse highly charged situations.

PROFESSIONAL EXPERIENCE

Department of Human Services, College Park, GA 2015- 2021

Revenue MaximizationProgram Assistance

Responsible for creating and registering case records for foster care youth.

Responsible for pulling all mandatory reports as it relates to shine, success and Gateway.

Organize the close file area designated for closed files.

Responsible for maintaining and recording all annual and sick leave for the entire unit.

Department of Family and Children Services, Atlanta, GA 2013-2015

Economic Support Specialist

Assessing and documenting the needs of clients, and provides assistance in meeting those needs;

Determining clients’ eligibility for services such as Food Stamp and/or Medicaid program

Acting a liaison between clients, organizations and agencies.

Acting as a liaison between clients, organization and agencies.

Promoting self-efficiency to all customers.

Interviews and investigates applicants and recipients to determine eligibility for use of social programs and agency resources.

City of Atlanta, Atlanta, GA 2010-2012

Customer Care Specialist

Assist customers in scheduling appointments for building inspections and Permits.

Entered information in Accela for Business that was applying for grants.

Point of contact for Business owners requesting Grant Assistance.

Prioritized and executed tasks in a high-pressure environment

Prepared, verified, and processed grant applications daily.

EDUCATION

Washington High School (Business Academy) Atlanta, GA 2006-2010

Diploma, General Studies with a concentration in Business

Georgia StateUniversity (Decatur Campus)

Business Administration

Skills

The ability to type 40 WPM, and over 8500 KSPM. Proficient with the use of Microsoft Office, Microsoft Excel, ADP, Accela, Success, Shines, Gateway, STARS, and Great Plains system.

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