Customer Service Representative

LATASHIA ELZY

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

Highly motivated and customer-focused professional with a proven track record 0 281/896/1780

in remote customer service roles. Skilled in handling routine inquiries, providing

excellent communication and problem-solving, and delivering exceptional

service. Adept at problem-solving and strong communication skills aimed at

ensuring customer satisfaction and driving company growth.

Bj *****************@*****.***

® 9801 W Fairmont Pkwy 4202 Laporte T:

EDUCATION

WORK EXPERIENCE

JESSE JACKSON ACADEMY

SKILLS

Excellent communication

skills, written and verbal.

Proficient In

CRM/SAP/Zendesk

Salesforce systems and

Microsoft Word.

Excellent attention to detail

and accuracy In data entry

and record keeping.

Flexible to change and

procedures.

Transcription

Error Identification

LiveChat Support

Administrative Support

Ability to thrive in a fast-

paced environment

Ability to multi-task and

manage time effectively.

Organized and detail

oriented.

Phone Etiquette

Escalation Handling

Project management

Typing speed of 80 wpm.

ACHIEVEMENTS

Wayfair Remote

Lead Customer Service Agent 2021-2023

¢ Managed 80% of customer orders and inquiries through

various channels, including phone, email, and in-person

communication, prioritizing high-quality service delivery.

¢ Delivered exceptional customer service by actively listening to

customer needs and providing appropriate solutions.

¢ Demonstrated utmost professionalism in handling customer

information while maintaining strict confidentiality.

¢ Proactively strived to resolve customer issues during the

initial interaction to enhance customer satisfaction.

Remote/Hybrid

VXI global solutions 2020-2021

Direct Support Professional

¢ Communicated with customers in a clear, concise, and courteous

manner, ensuring effective understanding and resolution.

¢ Responsible for handling routine customer service inquiries and

problems via telephone, digital or chat channels through effective

communication and problems solving skills.

¢ Resolved customer complaints and maintained a clean and organized

checkout area.

¢ Achieved customer service goals and surpass customer expectations.

¢ Handled sensitive patient information in compliance with HIPAA

regulations.

Sutherland Global Solitions Houston,Texas /Remote

Customer Support Representative 2019-2020

e Automated deposits, payments, and documentation reports,

reducing production time by 75%

e Assisted over 100+ customers per day in a fast-paced, back-to-

back call environment, demonstrating energetic engagement.

e Responded to customer inquiries about reward redemptions,

customer information updates, card activations, payments, lost

or stolen cards, statements, APR inquiries, and credit line

increase/decrease requests.

¢ Utilized multiple systems to troubleshoot, respond to, and

document customer inquiries.

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