Technical Support Customer

REJIN RAMDAS

Sreenivasa PG Garvebhavipalya Bengaluru 560068

Email: *************@*****.***

Mobile: 638*******/759-***-****

CAREER GOAL:

To be part of a good organization to use my skills and have a steady career growth. EDUCATIONAL QUALIFICATION:

COURSE (INDIA) INSTITUTION PERCENTAGE YEAR OF PASSING B.E.,MECHANICAL

ENGINEERING

RVS TECHNICAL

CAMPUS

Anna University Chennai

7.74 CGPA 2015

HSC

HOLY CROSS CONVENT

MATRIC. HIGHER

SECONDARY SCHOOL

85% 2011

SSLC

HOLY CROSS CONVENT

MATRIC. HIGHER

SECONDARY SCHOOL

89% 2009

PROFESSIONAL EPISODES:

Production Executive - Laxmi Machine Works - Machine tool division - Arasur Coimbatore (July 2015 to Dec 2015)

Horizontal Vertical Center(HMC) and VMC manufacture, involved in the production of the CNC machines.

Assembling parts of the CNC and quality maintenance.

Applying modern techniques of 5S and ACME.

Trainee /Junior quality engineer - Automech Heavy Industries - UAE Dubai Jebel Ali Free Zone (Feb 2016 to Jan 2017)

Basrah water supply Improvement project - BWSIP-P4-IRAQ worked as a Junior QCEngineer which deals with the welding of pipelines of duplex/super duplex material.

PETROFAC UAE- primary and secondary supports : worked as a Junior QC which deals with CS Iron welding that is used for the support of pipelines.

GXM3 - Sulphur granulation plant- PETRONAS CANADA - rapid power project: worked as a Junior QC which deals with the making of 5 units/drums of Sulphur granulation plant which is used to convert Sulphur into pellets.

ALSTOM UAE - Air slides for primary abart filter/ fume treatment plant for alumina handling - worked as a Junior QC for the making of alumina airslides. Customer Support Associate - Amazon Development Center India Pvt. Ltd. (Aug 2018 to Oct 2018)

Providing chat support for Amazon.in

Supporting customers regarding consumer goods and services. Technical Support Associate - KG Information and Software Solutions Limited (Nov 2018 to Apr 2019)

Providing hardware and software technical support .

Robot Process Automation (RPA) by Uipath skillsoft. Digital Expert - Reliance Digital - Reliance SMSL Limited Coimbatore India (Nov 2019 to Sept 2020)

Sales engineer of electronic appliances like Laptops, Televisions, Speakers, Printers.

Customer service and installation regarding the products.

Explaining the features and options of the electronic products. Senior Digital Back Office Representative - Alorica India Pvt. Ltd. (Feb 2022 to May 2022)

Chat support with Walmart.com.

Supporting customers regarding consumer goods and services. Senior Consultant Customer Support - IntouchCX India Pvt. Ltd. (Aug 2022 to Jan 2024)

Document Review and verification for Shiftmed.com

Email support for tunein.com, mobile games.

RESPONSIBILITY IN THE PROFESSIONAL EPISODES :

NDT/NDE Co-ordination, taking metal material measurements and providing the reports of the projects.

Calibrated quality check using digital Gauges, Verniers, Micrometer, Elcometer.

Paint film coating quality check.

Lathe CNC assembly, transportation, CNC operation and Quality assurance.

Domestic Voice support for Airtel Black for more than six months. Handling customers regarding various queries through calls. Troubleshooting issues like low network, PUK codes, WiFi issues and providing details for new plans. Arranging Service Agents with happy codes and service numbers.

Customer service and technical support for consumer goods and products(Amazon.in, Walmart.com), tunein.com, mobile games(Goldfish Casino, Jackpot Party Casino) and documentation(review and verification - Shiftmed.com). SKILLS :

Ability to read and execute CAD drawings and requirements of various Quality.

Usage of Gauges like elcometer, radiography, NDT, Micrometer, Dial Gauge, Digital Vernier calipers.

Manufacturing drawing understanding and application.

Sales of electronic appliances like television, laptops, speakers and home appliances.

Providing customer support through chat and emails.

Usage of windows and ios macros for emails and chat.

Domestic voice support for various network related queries for mobile phones, WiFi and television. Answer customer queries through Avaya software following SLA and tat. SOFTWARES KNOWN :

OS: WINDOWS, Chromium.

AutoCAD, Creo, Mat lab, Ansys basics.

ASME B31.3 process piping, AWS D1.1.

RPA (UIPath) level 3 certification.

Avaya for Domestic Voice Support.

Zendesk for Email support

Citrix for Chat support.

EXTRA CURRICULAR ACTIVITIES :

Football, Cricket, Farming.

PROJECTS DONE DURING STUDIES :

“Brake Drum shoe of two wheeler motorcycle using Plastic fibers”

“Energy performance assessment of HVAC System “(Industrial Level) at NTPC which deals with the energy power audit of HVAC System with a gas and steam turbine power plant.

BIO-DATA

NAME: REJIN RAMDAS

DOB:12/03/1993

PASSPORT NO:M5031444

NATIONALITY: INDIAN

RESIDENTIAL ADDRESS:Sreenivasa PG Garvebhavipalya Bengaluru 560068 LANGUAGES KNOWN: English, Malayalam, Tamil.

Hobbies: Cricket, Football, Social networking.

DECLARATION :

I hereby declare that the above given information are true to the best of my knowledge. Yours gently,

(REJIN RAMDAS)

DATE:

PLACE:

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