Customer Service Quality Assurance
Resume:
Tony Zucco
Phoenix, AZ *****
*********@*****.***
Professional Summary
Done many jobs through the years able to learn fast good listening skills
Hard worker willing to learn
Skills
Employee Training
Workplace Safety
Budgeting and finance
Loss prevention strategies
Attention to Detail
Merchandise Display
Customer Service
Retail Operations
Quality Assurance
POS System Operation
Decision-making capabilities
Education
Maricopa Community Colleges - Rio Salado Community College Tempe, AZ
Associate Degree Horticulture Science
Work History
Liquor Liquor - Huntington Beach CA.
Cashier Assistant Manager
Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Built positive relationships with customers to increase repeat business.
Coca-Cola
Shipping Clerk
Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Reviewed order data to verify transactions and shipping dates.
Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
April 1992 - Current
Dixon Brothers - Phx Az
Paint and Drywall
Spray brush and roll prep all phases of paint.
Drywall patch paint and texture
Keep work area clean and make customer happy in all phases of job
April 2016 - January 2024
State Of Arizona - Arizona
Prep Cook
Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
April 1993 - September 2015
High End Detail - Huntington Beach CA
Detailing Car Tech
Implemented employee training programs that increased knowledge of industry trends and advanced detailing techniques.
Developed strong relationships with clients, resulting in repeat business and referrals.
Managed scheduling, assigning tasks to car detailers to ensure timely completion of projects.
Instituted preventative maintenance schedules for equipment, reducing downtime due to repairs or malfunctions.
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