Assistant Manager Customer Service
Resume:
Pierre Drouillard
Assistant Manager
Homestead, FL 33033
*.************@*****.***
Results-driven Assistant Manager with a strong commitment to excellence and a proven track record of delivering exceptional customer service. Experienced in team leadership, sales, and operations management. Seeking a challenging career opportunity where my professionalism, experience, and dedication will be valued.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Premise Technician
AT&T - Miami, FL
March 2021 to Present
• Provide customer service by installing TV service,home phone high speed internet and/or fiber optics. • While maintaining friendly and professional attitude and making every experience personable with every customer.
• Assist customers with connecting their personal devices to the Wi-Fi (computers, cell phone, gaming console, ring devices)
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Assistant Manager
T-Mobile - Miami, FL
September 2019 to March 2021
• provide hands-on demonstrations of the newest technology
• Recommend device and service solutions utilizing creative problem-solving strategies
• Completed store opening and closing procedures
• Tracked and record department inventory
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Provide coaching opportunities and for sales rep. Department Supervisor
Bed Bath & Beyond - Miami, FL
August 2017 to September 2019
• Built morale
• inventory control: ordering, filing, sales and new merchandise reporting, restocked, set displays, price changes, & maintained overall product knowledge
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Created employee schedules to align coverage with forecasted demands.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, difficult customers, Oversaw employee performance and new employees training. Shift Supervisor
Starbucks - Miami, FL
November 2016 to May 2018
• building morale
• Inventory control
• Completed store opening and closing procedures and cash management
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas.
• Trained new employees and delegated daily tasks and responsibilities. Assistant Manager
Footlocker Inc - Miami, FL
May 2013 to August 2017
• Processed payroll, performed scheduling
• Completed store opening and closing procedures and balanced tills.
• Achieved 100% of weekly and monthly sales goals with both main and upsell products
• Reviewed sales and gross profit report to assess company efficiency.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Created visual displays to highlight new and featured products Operations Assistant Manager
Alorica DIRECTV - Miami, FL
May 2013 to November 2015
• Met and exceeded monthly sales goals of 30%
• Answered customer requests and inquiries concerning services, products, billing, equipment, and claims
• system issues point of contact
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• service targets by cultivating and securing new customer relationships.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Department Supervisor
Kmart - Miami, FL
March 2012 to June 2013
• Achieved 100% of monthly sales goals with both main and upsell products
• Coached employees and trained on methods for handling various aspects of sales, complicated issues,and trained team on upselling techniques.
• and difficult customers.
• stock management
• Cash management
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Visual merchandising
Education
Associate's degree in Nur
Miami Dade College - Miami, FL
August 2011 to Present
High school diploma
Robert Morgan Educational Center - Miami, FL
August 2007 to June 2011
Skills
• Work well in high-pressure environments Photoshop, Maya 3D animation Microsoft Word, Excel, Power point Customer service and interpersonal skills 40 wpm Quick learner Professional demeanor Excellent oral and written communication
• Scheduling
• Operations
• Training
• Payroll
• Telecommunication
• Sales
• Customer service
• Cash management
• Supervising experience
• Conflict management
• Leadership
• Cash handling
• Upselling
• Mentoring
• Training & development
• Interviewing
• Shift management
• Cash register
• Negotiation
• Payroll
• Forklift
• Telecommunication
• VoIP
• FTP
• Mac OS
• Photography
• Adobe Photoshop
• Medical terminology
• Operations management
• Recruiting
• Windows
• Driving
• Communication skills
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Outlook
• Typing
• Customer support
• Microsoft Word
• Microsoft Office
• Data entry
• English
• Phone etiquette
• Computer skills
• Management
Certifications and Licenses
CPR/AED
March 2019
BLS Certification
Food Handler Certification
Driver's License
November 2018 to November 2026
Additional Information
Skills
Work well in high-pressure environments
Photoshop, Maya 3D animation
Microsoft Word, Excel, Power point
Customer service and interpersonal skills
40 wpm
Quick learner
Professional demeanor
Excellent oral and written communication
Contact this candidate