Customer Service Information Technology

Destin Emery Jones

Fort Edward, New York ***** Phone – 518-***-****

***********@*******.***

Summary of Qualifications

• Top Secret security clearance that was deactivated in 2019

• 6.5 years of Airfield and Radar systems experience

• 4 years’ experience and proficient with Radio Frequency Transmission systems radio operation and support

• 6 months of information technology troubleshooting, system updating, and software installation

• 3 years of experience in Navigational Aid operation, support, and repair

• 3 years of experience in logistics, record keeping, and manufacturer coordination

• 6-7 years of Customer service. Managed complaints, grievances, issues, concerns, etc with equipment and other resources.

• Able to effectively and efficiently work alone, or part of a group as a leader or team member Education

• Associates Degree in Applied Science Electronic Systems Technology – American Military University Charles town, West Virginia 2013

• Bachelor’s Degree in Cybersecurity – American Military University Charles town, West Virginia 2019

• Master Degree in Cybersecurity, with certificate in Security Management – American Military University Charles town, West Virginia 2023

Relevant Experience

Information Security, Information Technology, Radio Frequency Transmissions and Radar, Airfield and Weather systems

• Responsible for maintenance, support, and operation of 4 deployable air traffic control and landing system Unit Type Code worth $5 million +

• Experience with setup and configuring modems and routers. As well as, troubleshooting various computers and operating my personal home network environment.

• 6-7 years customer service

• Coordinated w/engineering, tech services, item managers & manufacturers to assist Ramstein Air Base with system life cycles

• Ensured all Ramstein Air Base 1st Combat Communications Squadron work center inspections are accurate and up to date

• Mobilized tactical airfield system for deployment within 72 to support Joint Chiefs of Staff, United States European Command, United States African Command, and North Atlantic Treaty Organization missions

• Radar, Airfield, Weather systems preventative maintenance inspections and troubleshooting 284 assets

• Radio Frequency Transmission systems preventative maintenance inspection and troubleshooting 1312

• Identified air traffic control safety concern by replacing a digital voice recorder worth $25,000

• Inventoried RAWs 1200 assets valued at $150 million

• Inventoried RF assets 2500 valued at $20 million

• Inventoried survey assets on 1200 items which supported 4 Areas of Responsibility and Unit Type Codes

• Trained 21 air force members on Navigational Aid theory and equipment operation

• Trained 120 air force members on Radio Frequency Transmissions theory and equipment operation

• Spearheaded equipment repair and warrant process on work center valued at $20 Million between 2016- 2019

• Subject matter expert for Radio Frequency Trans radio operations, support, and logistic repair

• Lead 4-member team and repaired 40 air traffic control systems valued at $147 Million

• Subject matter expert personnel for Hurlburt Field Air Force Base, providing security recommendations and following communications security and computer security practices

• Linchpin to survey operations and support by creating 63 kits valued at $15 Million to be used for 3 President of the United States missions

• Upgraded 152, 152A, and 148 Radios with software to ensure full performance capabilities

• Assisted with 75 survey inspections to ensure airfield, aircrew, and aircraft safety

• Repaired errors and maintained new processes on equipment account valued at $15 Million

• Provided Android Team Awareness Kit Support and education to over 1,400 customers and maintained kits

• Upgraded software on 25 laptops for Google Earth Pro and AutoCAD, ensured full mission performance and capability

Administrative Support

• Maintains strength in team building, problem solving, planning, research, and attention to detail

• Secured Navigational aids, Radios, and other assets against Electrostatic Discharge damage, valued at

$250 Million

Qualifications associated with University Labs

Administrative tool experience: Active Directory, Corporate Group Policy Management, TeamViewer. User Program proficiency: Microsoft Office, Adobe Acrobat/Reader, Windows XP, Vista, 7, 8, 10, McAfee, and AVG.

Employment History

United States Air Force, RAWs and RF Transmissions systems tech, 23rd Special Tactics Squadron Hurlburt Field AFB, FL July 2015 – April 2019

United States Air Force, Airfield System Technician, 1 Combat Communications Squadron Ramstein AFB, DE July 2013 – July 2015

United States Air Force, Student, 321st Training Squadron Biloxi, MS Nov 2012 – July 2013

United States Air Force, Trainee, Basic Training

San Antonio, TX Sep 2012 – Nov 2012

Grand Union

Chestertown, NY April 2012 - August 2012

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