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Computer Operations Analyst

High Point, NC, 27260
May 01, 2024

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Kernersville, NC *****



Storage Libraries Control Software System Support Communications

Top performing and dedicated operations analyst offering many years of experience working in technology for a Fortune 500 financial company. Successfully focused on meeting the data storage needs of storage engineers, developers and business partners, with a special emphasis on minimizing risk at every opportunity. Self-directed and team-oriented, utilizing strategic thinking with strong business acumen. Highly motivated with a commitment to excellence and best practices as well as maximizes effectiveness and increases efficiency.


Reliability Detail-Oriented Team Player MS Office Suite Testing Compliance Troubleshooting


Handy Services & Painting June 2022 – Present

Meeting customers’ needs for light handyman services, painting and remodeling.

Customer service

Home office


Trades skills – interior painting, light electrical, light plumbing

Administrative skills

Wells Fargo, Winston-Salem, NC June 1983 - May 2022

Computer Operations Analyst, April 2004 - May 2022

Operated StorageTek 3592 magnetic media storage libraries and associated control software, as well as IBM 4500 storage libraries and associated control software.

Effectively utilized electronic systems backups and file restores to restore business partners’ missing or lost files.

Routinely participated in BCP (Backup Continuity Planning) exercises and system fail-over testing and associated bridge lines.

In collaboration with business partners, conducted tape backups of the A/S400 backup systems, with associated control software. Aided in team effort to reduce and destroy A/S400 backup media inventory by 80% over two years, increasing data security across the enterprise.

Utilized PAC2000 problem and change tickets for system issues and changes.

Trained on the Service Now application, which replaced PAC2000.

Routinely collaborated with various vendors to troubleshoot and rectify system issues.

Utilized spreadsheets to track magnetic media inventory across the enterprise, through the entire lifecycle of that media.

Participated in the systematic reduction of magnetic tape media through controlled destruction, reducing risks of customer data loss, as well as reducing the associated costs of moving and storing that media. Aided in team effort to reduce physical magnetic tape media inventory by 60% over approximately three years, increasing data security across the enterprise.

Steven King Page Two

Input / Output Operator, June 1993 - April 2004

Operated and maintained large, medium and small IBM commercial printers and associated control software. Operated large magnetic tape storage libraries.

Supported and operated StorageTek 3592 magnetic media storage silos (robotic hand) and associated control software on IBM mainframes.

Rotated through the Distribution department, which broke down, sorted and distributed all printed media for the enterprise.

Worked on the mid-range NCR NSF/Returns system used for returned check processing. I utilized CA-7 automated job initiation and control functions.

Utilized Netcool systems monitoring application for monitoring of IBM mainframe and mid-range systems issues.

Routinely collaborated with various vendors to troubleshoot and rectify system issues.

Created and published the schedule of duties and site locations to my team each month.

IBM 3890 Check Sorter Operator, June 1983 - June 1993

Supported an IBM 3890 check sorter, which sorted incoming checks by state regions.

Performed with great attention to detail, speedy execution, and following well-defined procedures were of utmost importance

Known for being quick and accurate on turn-around of daily incoming check processing workflow, while escalating any issues to team leads and/or management.

Followed established procedures to meet time-sensitive movement of checks through the check-processing system.

Cross-trained in the Input/Output Department, gaining skills necessary to get promoted into that department.


Agile Methodologies 10-Key Touch FTP File Transfer Remote Desktop

MS Windows, Word, Excel, PowerPoint, Access PAC2000 Team Huddles

Iron Mountain/Secure Sync Data Protection Cisco/Jabber Soft Telephony Data Security

Service Now Boxed Delivery Truck IBM AS/400 CA-7 Slack Zoom MS Teams


High School Diploma

Kerwin Christian School, Kernersville, NC

Computer Information Technology Certificate

Forsyth Technical Community College, Winston-Salem, NC


A+ Certification – CompTIA

Network+ Certification – CompTIA

ITIL Foundations Certification – ITIL


Wells Fargo Technology Officer Title

Phi Theta Kappa Honor Society Member

Diversity Classes, Webinars, Continuing Education

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