Desktop Support Customer Service

DIANNE FLYNN

714-***-**** Huntington Beach, CA **********@*****.***

OFFICE 365 ADMINISTRATION ACTIVE DIRECTORY USER MANAGEMENT DESKTOP SUPPORT CUSTOMER SERVICE Microsoft Certified Professional in Office 365 MCSA expert. Over 20 years of Desktop Support and Network Administration experience. Results-driven with proven track record supporting day-to-day IT needs and operations. Analytical thinker committed to continuously establishing and enhancing system implementation processes and exceeding customer satisfaction. TECHNICAL KNOWLEDGE

Operating Systems: Windows (11,10,8,7,XP,NT), Servers, Virtual Machines Networking: LAN, WAN, WI-FI, TCP/IP, DHCP, DNS, AD, AAD, FTP, Routers, Switches Manage\Automation: LANDesk, Desktop Central, Desktop Authority, Group Policy Security: Windows, Intune, Meraki, Antivirus, KnowBe4, Facility Access Remote: VPN, MFA, RDP, Microsoft Teams, Team Viewer, LogMeIn, Citrix Ticketing Systems: Remedy, Altiris, Heat, Track-It, Spiceworks, SharePoint, ServiceDesk Desktop Applications: Office365, Adobe Acrobat, Bluebeam, Crystal Reports, Lotus Notes, PowerShell WORK EXPERIENCE

DESKTOP ENGINEER \ NETWORK ADMINISTRATOR

OC405 Partners, Santa Ana, CA 1-2020 – Present

o Spearhead all aspects of the IT Department, as the help desk administrator for a $1.3 billion freeway expansion project contributing to a significant boost in operational efficiency. o Support and serve as project contact for over 250 team members in various organizational levels as required, addressing all requests to completion.

o Onboard and offboard staff members, user management, equipment deployment and provision Office365 licenses.

o Produce detailed instructions and procedural documentation. TECHNOLOGY CONSULTANT

Stephen Shepard, Attorney at Law, Huntington Beach, CA 5-2019 - 1-2020 NETWORK ADMINISTRATOR \ DESKTOP SUPPORT

Gemini Diversified Services, Inc., Fountain Valley, CA 8-2014 – 5-2019 IT TECHNICAL SUPPORT SPECIALIST/ CONSULTANT (CONTRACT) Essex Realty, Irvine, CA 6-2010 – 8-2014

DESKTOP SUPPORT SPECIALIST

US Bank / Downey Savings and Loan, Newport Beach, CA 4-2003 – 6-2009 EDUCATION

Microsoft Office 365 Certified Professional - MCSA Certified CompTIA A+ Certified - COMP001020216753

Golden West College, Huntington Beach, CA - Computer Science REFERENCES

Upon Request

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