Case Manager Administrative Assistant
Resume:
Cynthia Flores
Mount Vernon, NY 10550
Tel: 201-***-****
Email: *************@*****.***
OBJECTIVE
Dedicated and highly motivated Case Manager with 10+ years of experience in providing comprehensive support to individuals and families. Seeking to leverage my strong interpersonal skills, attention to detail, and passion for making a positive impact to contribute to a dynamic organization.
PROFESSIONAL EXPERIENCE
Case Manager: Project Renewal, Crisis Services, New York, NY January 2021 - Present
● Manage a caseload of 50+ clients, assessing their needs and creating individualized care plans.
● Conduct comprehensive intake assessments to determine client eligibility for services. ● Collaborate with a multidisciplinary team of social workers, counselors, and healthcare providers to ensure clients receive appropriate care.
● Provide crisis intervention and support for clients facing urgent situations. ● Maintain accurate and up-to-date client records in compliance with agency and state regulations.
● Conduct regular home visits and follow-up appointments to monitor progress and provide ongoing support.
● Connect clients with community resources and services to address their specific needs. ● Advocate for clients' rights and entitlements, assisting with the completion of necessary paperwork and applications.
● Successfully secured additional funding for the organization by identifying grant opportunities and drafting compelling grant proposals. Job Title: Case Manager, Specialized Shelter New York, NY May 2018 - December 2020
● Assisted senior case managers with caseload management and client support. ● Conducted client interviews and collected essential information for case assessments. ● Organized and maintained client records, ensuring data accuracy and confidentiality. ● Scheduled client appointments and arranged transportation services when necessary.
● Coordinated group therapy sessions and workshops on various topics, including financial literacy and job readiness.
● Prepared reports and presentations for team meetings, outlining client progress and outcomes.
● Collaborated with local businesses to create job placement opportunities for clients, resulting in a 15% increase in successful job placements. Job Title: Administrative Assistant School: Cherry Creek District School: Denver, CO June 2013 - May 2018
● Managed front office tasks, including answering phones, responding to emails, and greeting visitors.
● Assisted in student enrollment and registration, ensuring accurate and up-to-date records.
● Coordinated with teachers, parents, and staff to schedule parent-teacher conferences and school events.
● Maintained and updated school databases and student records, ensuring data accuracy.
● Managed office supplies, organized administrative files, and handled general office duties.
● Facilitated communication between teachers, parents, and students, fostering a supportive school environment.
Education:
Bachelor of Science in Social Work, Grand Canyon University Skills:
● Case assessment and management
● Needs assessment and care planning
● Crisis intervention and conflict resolution
● Client advocacy and support
● Data management and record keeping
● Grant writing and proposal development
● Strong communication and interpersonal skills
● Multidisciplinary team collaboration
● Administrative tasks and office management
References available upon request.
Contact this candidate