Desktop Support Specialist
Resume:
Work Experience
Global Gaming &
System S.A de C.V
Software Engineer Technical support of web applications, using advanced knowledge in C, C++, SQL, JavaScript and PHP to ensure their optimal functioning and resolve technical problems. Analysis of requirements and resolution of complex problems, providing effective and quick solutions to technical challenges that arise in the support environment. Strong focus on teamwork and effective communication, facilitating collaboration with colleagues and users to identify and solve technical problems, and improve user experience.
Development of manuals and operating procedures for users of the company and clients. Product deployment and testing quality of them
Mexico City
Diagnosis and resolution of computer problems for end users, including preventive and corrective maintenance of computer equipment, peripherals and mobile devices. Installation and update of hardware, software and
operating systems (Windows and iOS), focused on
educational and accounting applications.
Responsible for performing data backups and providing remote and in-person assistance, ensuring the continuity and operational efficiency of users.
Updating hardware/software inventories and managing technical documentation and warranties, with skills in monitoring and escalating cases.
Jan. 2018 - Mar. 2019
Banking and Commercial
School
Technical Support
Engineer
Mexico City
Administration and direction of service desk.
Management of technology and services with third parties. Monitoring of network infrastructure, cloud environments, new deployments, and desktop support for local and remote employees.
Systems maintenance and support management.
Front End and Back End development of applications with JavaScript, PHP, MySQL, HTML5.
Sep. 2007 - Aug. 2017
Informatic Science
University
Cuba
Technology
Support Specialist
Skills
Information Technology Problem-Solving
Effective Diagnosis
Technological Adaptability
Technical Support
Systems Knowledge
Fernando D.
Jerez Aguilera
IT Specialist
*********@*****.***
Miami, FL
Contact
About me
IT specialist with more than 10 years of
experience, specialized in operating
systems administration, technical
support and programming languages
such as JavaScript and PHP. Proven
ability to manage systems, resolve
technical issues, and provide high-level
support. Experience in coordinating
technical support teams and
implementing effective strategies for
continuous improvement of IT systems.
Languages skill
Spanish · Native
English · Basic
Education
2002-2007 Bachelor's degree in Computer Science
Universidad de Oriente. Cuba
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