General Manager Customer Experience
Resume:
Edward Siegel
Manager
York, PA *****
**********@***.***
Work Experience
Home Furnishing Consultant
Wolf Furniture - York, PA
January 2019 to March 2020
• Created and maintained quotations for customers who come into the Showroom or called for information.
• Maintained appearance of store's interior to company standards, furniture placement and light cleaning.
• Monitor all open orders weekly from placement, production, to delivery.
• Maintains extensive product knowledge of all vendor products, build quality, price, options, finishes, etc.
• Excellent written and verbal communication to drive personal sales goal of over $1,000,000 my first year.
• Provide an elevated customer experience to generate a loyal client base.
• Developed and presented furniture design plans based on color and space parameters. Manager
Panera Bread - York, PA
June 2016 to December 2018
• Managed and oversaw all facets of the Cafe, including: overall operations, financials, safety and sanitation enforcement, retention of staff and a commitment to guest satisfaction.
• Achieved optimal performance from employees by communication and role modeling job duties and guest satisfaction.
• Consistently monitored that all employees followed company guidelines.
• Oversaw dinning room and kitchen.
• Lowered food cost by 1.6% • Actively selected, oriented, and developed a team of 60 employees.
• Mentored and Developed 3 associates to shift managers and 2 shift supervisors into the management training program.
Manager
Panera Bread, Lemek LLC - Baltimore, MD
August 2005 to June 2016
• Same duties as I performed for Corporate Panera, Lemeck LLC is a franchise.
• I was the training specialist in several high volume Cafe's.
• Grew Catering sales 35% year over year - Community involvement, Catering growth plan and execution.
• Achieved ticket times during peak periods of 4 minutes and accuracy of 97%.
• Completed restaurant opening and closing procedures and managed deposits.
• Produced monthly reports detailing sales trends and forecasts. Assistant General Manager
Uno Pizzeria & Grill - Frederick, MD
June 2000 to June 2005
Hired as assistant and Promoted to Assistant General Manager. Education
Bachelor's
Bachelor's in Economics
University Of Maryland
Skills
• Cash (10+ years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Excel (10+ years)
• training (10+ years)
• inventory (10+ years)
• Scheduling (10+ years)
• Inventory Management (10+ years)
• Team Building (10+ years)
• Word
• Forecasting
• Payroll
• Profit & Loss
• Catering
• Restaurant management
• Leadership
Certifications and Licenses
Food Handler Certification
Additional Information
Skills
Training, Inventory, Scheduling, Management, Merchandising, Microsoft Excel, Sales, Word, Team Building, Cash Handling, Customer Service Skills, Inventory Management, Hiring, Ordering
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