Customer Service Representative
Resume:
Lakesha Oliver
Pittsburg, CA *****
***********@*****.***
Motivated self-starter; able to spark interest and take initiative. Committed and highly adaptable individual willing to assist when and where needed. Ability to juggle multiple priorities and meet tight deadlines without compromising quality. Desire a challenging opportunity to significantly contribute to a company’s efficiency, organization, growth, and profitability. Authorized to work in the US for any employer
Work Experience
FedEx Package Handler
FedEx Ground - Oakland, CA
February 2022 to Present
Separate Mail using scanner and load vans according to numerical data. 1)Package Sorter 2)Customer Service Representative Amazon Flex - Richmond, CA
October 2018 to November 2021
Communicated w/Dsp And Flex Drivers pertaining to Routing & Rerouting all deliverable and undeliverable packages.
Supervised a staff of 8 or more Individuals
Answering Incoming calls assisting Amazon customers with locating their package when they placed an order and had difficulties providing excellent customer service to each caller, By troubleshooting their issue or making the best decision to ensure customers needs Are met without breaking rules or jeopardizing the integrity of the company
Deli Clerk/cashier
SAFEWAY - El Cerrito, CA
November 2016 to May 2018
Providing responsible, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests. Slicing various meats and cheeses as well as preparing special orders and party trays. Unloading trucks, stocking, and displaying merchandise
Receptionist/Counselor
BERKELEY ADDICTION TREATMENT SERVICES - Berkeley, CA November 2011 to June 2015
Directed groups and individual counseling sessions using a Harm Reduction Model, providing information pertaining to the effects of opioid abuse as well as other substance abuse disorders. Ensured completion of client’s data bases/ASI, treatment plans, progress notes, discharge summaries and all essential documents as required by State, Federal and accreditation standards. Supervising Case Manager
HAFC/HEALTH RIGHT 360 - San Francisco, CA
January 2008 to March 2011
Supervising a staff of four case managers. Instructing employees in program methods, procedures, and functions to determine client’s suitability for program participation. Administering assessments and intakes for new clients. Case management; proactively linking clients to internal and external resources, such as housing, mental health services, employment and child care. Charting client’s progress, meeting weekly with on-site supervisor to discuss client’s issues. Facilitating group sessions and teaching classes on various treatment related topics. Education
Counseling Certification in Drug and Alcohol Studies City College of San Francisco/Bryman College - San Francisco, CA August 2013 to June 2015
Skills
• Customer Service Specialist
• Sanitizing Surfaces Administration Facilitation
• Dual Diagnosis
• Microsoft Office system
• OSHA/Operational
• Cultural Competency
• Bookkeeping Competency
• Individual / Group Counseling
• Group Therapy
• Crisis Intervention
• Case Management
• Motivational Interviewing
• Cognitive Behavioral Therapy
• Child & Family Counseling
• Behavioral Therapy
• Windows
• Word processing
• Typing
• English
• Addiction Counseling
• Intake Experience
• Crisis Management
• Program Development
• Behavioral Health
• Operating P.O.S
• Medication Administration
• PTSD Care
• Applied Behavior Analysis
• Continuous improvement
• Leadership
• Customer service
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Computer skills
• Experience with children
• Administrative Experience
• Meeting Facilitation
• Management
• Curriculum Development
• Autism Experience
• Social Work
• Retail sales
• Sales
• Public speaking
• Conflict Management
• Warehouse experience
• Analysis skills
• Cashiering (10+ years)
• Marketing
• Time management
• Hospitality (3 years)
• Hotel experience
• Guest services
• Program Management
• Teaching
• Presentation Skills
• Organizational skills
• Warehouse distribution
• Filing
• Shipping & receiving
• Heavy lifting
Certifications and Licenses
Driver's License
Certified Case Manager
Food Handler Certification
Non-CDL Class C
Substance Abuse Counseling Certification Bryman college
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