Call Center Representative

April Coates

Remote

Experienced Remote Worker with a proven track record of efficiently managing projects, meeting deadlines, and collaborating with remote teams. Skilled in communication, problem-solving, and adapting to changing work environments. Email: **************@*****.***

Address: 256 Andare Blvd.

Phone: 215-***-****

Date of birth: Apr 11, 1980

Philadelphia, PA

Apr 2022 - Jan 2024 Call Center Representative

University of Penn

Philadelphia, PA

Feb 2016 - Nov 2017 Call Center Representative

311 Call Center

Philadelphia, PA

Jan 2017 - Feb 2024 Surgical Technologist

University of Penn

Experience

• Proficient in handling high call volumes and resolving customer inquiries efficiently.

• Trained in conflict resolution techniques to ensure positive customer experiences. Delivered exceptional customer service by resolving inquiries and concerns efficiently and professionally.

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Demonstrated effective communication skills in high-pressure situations to ensure customer satisfaction.

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Met and exceeded performance goals, such as call volume and first-call resolution metrics.

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Utilized active listening and problem-solving skills to provide personalized solutions to customers.

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• Assisted in surgical procedures by passing instruments and maintaining a sterile field.

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• • Prepared operating room with necessary supplies and equipment for surgeries.

• • Communicated effectively with surgical team to ensure optimal patient care.

• Demonstrated knowledge of surgical equipment and procedures to facilitate smooth operations.

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Philadelphia, PA

Oct 2015 - Nov 2016 Certification

Star Career Academy

Education

Skills

Sterile technique

Operating room protocols

Patient assistance

Surgical instruments

Team collaboration

Emergency response

Equipment maintenance

Surgical procedures

Medical terminology.

Contact this candidate