Customer Service Representative

IMANI NEDD

Clewiston, FL *****

ad5dxe@r.postjobfree.com

407-***-****

Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Follows policies, procedures, and guidelines to assure consistent quality. Ability to discreetly manage large amounts of sensitive and confidential information.

· High Academic Honors Recognition

· Dependable team player and adept at following directions

· Manages time and prioritizes duties in fast-paced, multi-task environments

· Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

· Microsoft Office Applications (MS Word)

Work Experience

Correctional Officer

South Bay Correctional and Rehabilitation Facility - South Bay, FL March 2023 to Present

· Monitor inmate activities.

· Enforce the rules through disciplinary action.

· Ensuring the safety of other institutional employees and visitors

· Prepared and maintained confidential reports and federal accreditation material. Customer Service Representative (Remote)

Concentrix - Clewiston, FL

October 2021 to December 2021

· Professionally handle high volume incoming inquiries from customers regarding Medicare Advantage and Medical Part D, Prescription Drugs Plans including but not limited to inquiries regarding cost, billing, drug coverage, deductible and co-pays.

· Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above.

· Ability to utilize and navigate multiple systems simultaneously. Enrollment Advisor (Remote)

Blackboard - Clewiston, FL

July 2021 to October 2021

· Answer inbound phones and place outbound calls

· Assist students with any enrollment questions, comments, or concerns

· Locate and research information using multiple systems, applications, and technologies Crew Member / Customer Service

Domino's Pizza - Clewiston, FL

January 2021 to June 2021

· Took guest orders and prepared orders to-go

· Served as direct point of contact for call-ins and walk-ins

· Worked in a team environment and communicated effectively with managers and co-workers Teacher Aide / Assistant

Little Disciple's Learning Center - Clewiston, FL

February 2018 to March 2020

· Supervised students in classrooms, halls, cafeterias, school yards, gymnasiums, and on field trips.

· Prepared lesson materials, bulletin boards, displays, exhibits, and equipment

· Discussed assigned duties with classroom teachers to coordinate instructional efforts Cashier / Customer Service

Burger King - Orlando, FL

October 2016 to December 2017

· Performed a multitude of tasks including food production and serving customers at the cash register

· Ensured operation excellence by adhering to systems and standards of the restaurant

· Maintained a clean and organized workstation and guest area Education

Certificate in Corrections

Miami Dade College - Miami, FL

October 2023 to January 2024

Diploma in Medical

Ultimate Medical Academy

2021

Skills

• Medical Records Management

• Data Entry Release of Information

• Medicaid

• Basic Coding Skills for ICD-10 & CPT

• Insurance Verification Anatomy & Physiology

• Check In

• HIPAA Compliance

• Third Party Billing Medicare

• Patient Processing

• HMO

• Medical Laws & Ethics

• Medical Terminology

• Check Out

• Claims Appeal Process Medical Administrative Assistant

• Patient Registration

• PPO

• Medical Billing Knowledge

• CMS 1500 Claim Form

• Billing Cycle

• Medical Transcription

• Customer support

• Typing

• Microsoft Outlook

• Microsoft Office

• Customer service

• Phone etiquette

• Computer skills

• Time management

• Organizational skills

• Windows

• Analysis skills

Certifications and Licenses

CCMA Certification

Driver's License

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